Operations Manager

Operations Manager, Europe

Mercury is the European leader in construction solutions.

We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.

We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.

At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

Scope of the Role:

The Operations Manager work is centred around plant replacement / retrofit on Data Centres and includes CSA and M&E works. This would be a multi-site position and the projects would vary in size and be at various locations in Europe.

Key Responsibilities of the Role:

• Ensuring client relations are maintained.
• Understand strategy and pipeline for future projects.
• Manage the tender process from an operations function.
• Ensuring that communication between head office departments and the site is utilised to maintain an environment of continuous improvement.
• Identifying any skills gaps in the Business Unit and undertaking a recruitment programme to support this.
• Training of staff and managers to ensure that everyone is performing adequately in their role.
• Providing a leadership support function to teams and motivating staff to achieve production goals.
• Managing several Project managers who are based on sites around Europe.
• Managing budgets and costs effectively in respect of the planning process.
• Acting as a liaison to senior management and board of directors to keep them up to date on all projects.
• Ensuring key performance indicators are in place.
• Implementation of any new policies and procedures.
• Ensure that an internal contract review meeting is held with Mercury legal team and that the key staff attend.
• Fully understand Mercury’s contract position for the project.
• To manage the overall operations of the project, and ensure that the Safety, Quality, and Environmental objectives of the client and the project team are established and progress toward these is measured.
• Monitor and advise on the administration of the Client/Mercury Contract and on the Mercury Sub-contractor contracts.
• Ensure that the management systems are implemented at all stages throughout the construction process, particularly with respect to Sub-contractor management.
• Reviewing, in conjunction with the Q.A/QC manager and Project Manager, the effectiveness of the management systems as a means of achieving safety, quality and environmental objectives.
• To ensure that the project team comply with the Mercury Engineering project controls, processes and procedures.
• To initiate staff training where required.
• In conjunction with the Project Manager Ensure that staff are working efficiently and effectively.
• Review actual progress against planned and ensure that clear and concise reporting to the project team and Mercury Engineering Senior Management.
• Assessing, in conjunction with the Project Q.S. and Project Manager the financial and commercial contracting matters on the project.
• Ensure project reporting is clear and concise and reflects current project status.
• Ensure that packages and scope of works are reviewed prior to subcontracts being agreed.
• Ensure that client relations are always maintained.
• Deal with any internal or external disputes.
• Ensure change management is handled correctly (Cost & Programme).

Essential Criteria for the Role:

• 5+ years senior role in the appropriate field.
• Experience in CSA and M&E works with relevant qualifications.
• Travel is Essential for this role.
• Knowledge of multiple operational functions and principles, including finance, customer service and employee management.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Strong working knowledge of industry regulations and legislative guideline.
• Proven ability to develop innovative solutions for increased productivity.
• Negotiation skills in both internal and external settings.
• Excellent organisational, communication, and leadership skills, demonstrated by previous professional success.
• Experience with budget and business plan development.

Mercury is an equal opportunities employer.