Office Manager (w / m / d)

As an Arcadian, you already help us deliver world-leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world's most complex challenges and deliver more impact together.

Workplace Operations Principal Coordinators are responsible for enabling and ensuring the delivery of the Workplace Promise & User Experience Standards through the delivery of quality-assured Workplace operational services to the designated group of offices.

Workplace Operations Principal Coordinators manage the Arcadis Team and contractors within the assigned portfolio to deliver an exceptional workplace experience with high levels of user satisfaction.

Accountable to the Workplace Operations Specialist / Workplace Operations Senior Specialist.

Key Interfaces:

• Workplace Operations Specialist / Workplace Operations Senior Specialist
• Local & National Workplace Teams
• Arcadis Colleagues and guests
• Office Directors
• Supply chain local operational contacts
• Enabling services such as Procurement, Technology, Finance, ESG, SHEQ
• Landlord operational contacts

Key Accountabilities & Responsibilities:

• Ensure the delivery of workplace operations in line with the Workplace Promise, User Experience Standards, and Standard Operating Procedures.
• Effective delivery of all FM & workplace admin services across a designated portfolio including self-delivery as required.
• Provide coaching, support, and guidance to your team members.
• Financial monitoring and performance including budgeting, reporting, and managing variances and corrective actions.
• Performance reporting and KPI management across the allocated office portfolio.
• Support audit programs and owning non-conformities through to close-out.
• Management of local suppliers to ensure all work is carried out to job and contract requirements, and Arcadis standards.
• Delivery against the agreed H&S, quality, Sustainability, and security requirements including interfacing & building relationships with the relevant Arcadis functions (SHEQ).
• Ensure adherence to the compliance requirements including SHEQ, relevant legislation, codes of practice & Arcadis standards.
• Interface with enabling functions to ensure effectiveness and efficiency.
• As a key team member, support & encourage the wider team including development, innovation & improvement activities, and reviewing / providing feedback in relation to operative requirements and standards.
• Support workplace projects within the properties as required.
• Ensure emergency and crisis response arrangements are effectively implemented.

Qualifications & Experience:

Knowledge:

• Sound knowledge of FM / Workplace matters and practices gained by sufficient experience working in a similar environment.
• Experience in FM / Workplace health & safety and environmental compliance activities.
• Experience of FM Workplace contractor management processes.

Skills and Experience:

• Can inspire, coach, and direct colleagues.
• Takes accountability for a very diverse workload.
• Hands-on experience in a fast-paced FM / workplace operations environment.
• Fluency in written and spoken English (as well as local country language) is essential.
• Excellent communication skills to develop and maintain key relationships across Arcadis and the supply chain.
• Comfortable working independently as well as part of a wider team.
• Developing effective relationships with stakeholders.
• Knowledge of general IT systems and those used in the delivery of Workplace services.

Personal Attributes:

• Able to see the wider team needs.
• Able to quickly develop internal and external relationships.
• Confident and articulate.
• Able to deal quickly and effectively with issues.
• Will take the initiative and own solutions to completion.
• Flexible and willing to undertake travel within the country and occasionally beyond if required.
• Ability to prioritize and manage own workload.

Aligned to the Arcadis Leadership model we seek Arcadians with a strong fit to our leadership success profile, to build and drive our culture of inclusion, accountability, human-centricity, and sustainability. Successful Arcadians will possess strong learning agility, combined with a balanced mix of being curious, driving success, and igniting passion.