NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406

NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406

• Contract
• Duration: 4 months
• Location: 2401 Mall Drive- North Charleston SC 29406.
• ID: VZTJP00035756
• Rate: $8/hr. on W2
• Open positions: 14 positions
• Customer Financial Services (CFS) 800 Line - Representative Charleston
• Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
• Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
• Potential Candidates Qualifications:
• • Associate’s degree or equivalent work experience
• • Call center, customer service or collections experience preferred but not required
• • Customer service experience in Hospitality, Retail or Banking will be considered
• • Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem-solving skills
• • Ability to work with internal/external customers; listening, sharing information, and troubleshooting their issues.
• • Strong interpersonal and communication skills
• • Be comfortable multitasking; using a computer terminal to gather and research information
• • Ability to work 12 pm- 9 pm, Monday thru Friday and every other Saturday (8 am-5 pm) is required.