National Service Manager, Germany

Mindray

Darmstadt

EUR 40.000 - 60.000

Jobbeschreibung

National Service Manager - Germany

Location: Darmstadt, Germany

Highly Competitive Salary + Excellent Benefits + Career Enhancement

Reporting to Regional Service Manager & National General Manager

Become part of one of the fastest growing med-tech companies globally.

Due to Mindray’s success, we have an opportunity for a dynamic service management expert to demonstrate creativity and innovation as a National Service Manager within our ultra-ambitious team as we continue to disrupt the market! You will be based in the Darmstadt office, available to travel, and willing to work hard to deliver the quality of service that our customers expect. In this role, through your team management experience, you will ensure that our customers receive the best possible service support, and that the service is consistently of the highest quality.

This role will be shaped by the right candidate, and we are looking for you to be a seasoned expert with a background in Service Management within the medical devices industry, of course we will give training on Mindray products, but you will be an adept manager, self-starter, with an unquestionable service and leadership skills, happy to travel, energised by a varied and fast-paced environment. In return you will work with industry-leading technology, backed up by stable double-digit growth, an awesome (and modest) manager, and a creative and disruptive working environment.

Your responsibilities:

In charge of service business in designated country, be fully responsible for service development and performance.
Keep regular and close communication with National GM, Sales and Customers, to clearly understand the business needs and customer needs.
Set up or improve service strategy, service mode and service policy corresponding with business needs and customer needs, as well as in concert with service objectives, guidance, and best practices from the company.
Based on service strategy and service mode, build up and optimize service network, service process and platform.
Review service development based on comprehensive service indicators and keep improving all the fields related to achieve better performance.
Drive our unified strategy from the Region or HQ, and implement locally.
Manage local national service team, including selection, training and development, utilization, and retention.
Responsible for Service Profit & Loss.
Perform service investigation in local market to understand competitors' service, service technology and business trends, as well as to learn and understand local policy and regulation change in the industry.

What are we looking for in you?

Minimum 10 years’ experience in medical devices including Ultrasound or Monitoring or Ventilation is critical
5+ years of service management experience (Service Delivery, Service Channel Management, Service Sales, Team Management, etc.) at area level, department level or above
Experience of working in Germany requiring no company sponsorship to join our business
Experience of providing training on medical devices capital equipment
Fluent German, with English as a business language
Strong leadership and team management experience
Technically proficient in the troubleshooting, repair, and calibration of all medical products.
Good networking and IT Skills/knowledge is desirable
An ability to address customer requests through strong listening skills
Excellent communication and interpersonal skills with an aptitude for building strong relationships
Proven negotiation skills with a problem-solving attitude
Flexible to travel as required

What’s in it for you?

This is an outstanding position for candidates that are really looking for a role with autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your phenomenal influencing and leadership skills at a senior level, brought to Mindray, you get a ‘seat at the table’ and play a truly instrumental role, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas.

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

As English is our business language - please submit your CV and application in English.