National Account Manager - E-Commerce and New Business

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method, Mrs. Meyer’s Clean Day, Babyganics and Ecover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

Job Details:

• Location: Belgium – Brecht office
• Contract type: Permanent
• People Leader: Erik Laurens (Country Manager FBNL)
• Internal Job Title: Senior Associate, Sales Account Management
• This role is not eligible for relocation

What’s in it for you?

• Competitive pay & benefits
• Very high commuting allowance when you come by bike
• Flexible working hours
• Free breakfast & fresh fruit
• 20 holidays + 12 ADV days
• Hospitalization insurance and group insurance
• Volunteering days
• Free cleaning products to make your house SHINE!

Overview:

We are currently seeking an E-commerce and New business account manager to join our Lifestyle Brands team. At LSB we are on a constant quest to continue our leadership and influence by challenging the organisation to reach unchartered heights. This applies to everything we do; especially having incredible leaders at all levels of the organisation. In this spirit, we are looking for you as a high-potential Account Manager to drive top and bottom line performance. You will work with our PurePlay customers in The Netherlands, Belgium and France. But not only will you be growing current customers, we would also like you to help hunt for new business in the discount and drug space. Finally, you will be the guiding light for our grocery account managers to further grow their e-commerce business.

You will be based in our Brecht office in Belgium and reporting directly to the FBNL Country Manager. Your role plays a pivotal part in both the FBNL and European sales organisation. Working directly with category, brand experience, new product development, operations and finance to create and drive the online strategy and deliver the business’ sales and profit targets. At LSB we look for those with initiative and passion to make a difference.

Responsibilities:

• Deliver operating budget for your accounts. Be resourceful and employ innovative sales and marketing solutions to deliver value, gross margin and volume targets for your customers. Manage the trade terms, agreements, price increases and promotional plans. Manage and maintain a bottom-up plan and provide clarity to the leadership team on an ongoing basis. Develop commercial solutions to issues and ensure stretching targets are set with clear rationales as to growth levers and execution plans.
• Championing E-commerce. Take full responsibility for your accounts and challenge the organisation to give you what you need for success. Ensure all the basics of E-commerce are delivered (assortment, images, descriptions, R&Rs etc.) and help be a pioneer in this area for the rest of the business. Keep up to date with the channel’s ever-changing landscape and optimise plans to maximise growth.
• Relationship Retail. Continue to drive our retailer relationships to the next level. Know what you need to do to keep your customer happy operationally, whilst bringing the fun and being disruptive, delivering competitive advantage for LSB in your accounts.
• Build compelling stories and sell with impact. It’s your challenge to build sustainable distribution, sales and profitability of existing and NPD lines within the customer. You bring deep customer understanding together with market and consumer insight for your biggest accounts. You will lead the analysis of data sources, working with the category team to develop the account strategy on communication and execution.
• Relentlessly pioneer the future. Lead the way and set an example for other E-commerce parts of FBNL retailers by building digital sales and brand capabilities. You can design a compelling story internally and externally to secure branded content to disrupt the digital shopper journey. Share the learnings and recommendations that can be rolled out to other accounts.
• Collaborate with supply chain on the forecast. Using data analysis and through collaborative work with supply chain team, deliver planned sales in line with the monthly forecast.
• Develop a spend savvy promotional plan for your customers. Determine the key activity moments and use commercial and category insights to experiment with new mechanics.
• Work with marketing team to activate the brand strategy. In order to complement your customer strategy and deliver a gold standard of execution you are able to create a brand ‘theatre’ online.
• Serve as an Ecover + method role model and advocate internally and externally. You will make sure we are further positioning our brands as differentiated and value-driven to support our premium positioning and drive green category value.
• Live the values of LSB… We take our values seriously! Collaborate closely with other members of the team to set an envied culture and ways of working aligned with the company values and behaviours. Whether that means being a green giant, or keeping it weird, we are looking for like-minded people to join us on our mission!

Experience you'll bring:

• You’ll have ‘the smarts’ (i.e. a first-class education and work experience) and the flexibility to apply it to the real world for leading negotiations and in implementing winning strategies.
• You’ll have learnt your trade through solid experience working as an Account Manager.
• You’ll have experience negotiating annual terms agreements with full ownership of your accounts’ P&L with a keen interest in technology and all things related to digital and E-commerce.
• You’ll have good understanding of how both seller and vendor models work, with preferably having managed customers like bol.com and Amazon.

Behaviours you'll have:

• A self-starter who isn’t just waiting for instruction, you can see opportunities and make them happen with passion and flair. You’ll be a trailblazer – trying things others haven’t tried before and quickly analysing whether they’ve worked.
• You have a relentless desire for growth (it’s what gets you out of bed in the morning!) and get excited by exceptional results.
• You’ll love devising the right plans for your E-commerce customers and brand and be confident in coming up with the right solutions yourself… and then implementing them.
• You’ll have stamina and energy, and thrive in a fast-paced, challenging environment and be able to prioritise and juggle lots of tasks at the same time.
• You like to challenge yourself, set yourself goals and learn new skills.
• Your communications skills are one of your biggest strengths; you are able to strike up strong relationships with people from the get-go.
• You are a whizz at pulling together compelling presentations that tell a great story and lead to a win.
• You have excellent numeric skills & Excel skills, along with other MS Office applications.

Get to know us:

We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.

Alongside our friends Mrs. Meyer’s Clean Day and Babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

Application:

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution!

It’s a big, beautiful, colourful world out there and we should celebrate that. That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

We want to embrace and live out our renewed D&I commitments by positively encouraging inclusivity of all types during the recruitment process and throughout our employee’s lifecycles. With this in mind, all personal data, and photos will be hidden from your CV during the initial stages of the recruitment process.

We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive – careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at https://hive.evenbreak.co.uk.

We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.