Manager Welcome Centre (m/f/d)

Job Advertisement

Become part of the Rhine-Ruhr 2025 Organising Committee (OC) team and help us to create an unforgettable FISU WORLD UNIVERSITY GAMES.SUMMER CUM LAUDE*
A summer with distinction. In 2025, the world will come to the Rhine and Ruhr region to celebrate sport, science, and culture. Up to 8,500 athletes and officials from around 150 nations will compete in six cities for 12 days - in 18 different sports. Standards are set here - where the densest university landscape in Europe meets the most sports clubs in Germany, in one exceptionally sport-loving region. In short:
The perfect place for the FISU WORLD UNIVERSITY GAMES!
And the perfect place for you.

To strengthen our team, we are looking for the next possible date for aManager Welcome Centre (m/f/d) in the implementing company of the Rhine-Ruhr 2025 FISU World University Games.
Full-time / 40 hours per week / temporary contract until late summer 2025.

The Welcome Centre Manager is responsible for managing the Welcome Centre, which is the main administration location for arriving delegations to complete various administration tasks and where they receive their Games accreditation. The Welcome Centre is located at Dusseldorf Airport. The Welcome Centre Manager will coordinate a number of Functional Areas (FA) that are involved in the delivery of specific functions within the Welcome Centre that relate to participation at the Games. The position reports to the Team Lead International Relations and is full-time based in the Organising Committee (OC) office in Dusseldorf.

Specifically, your area of responsibility will focus on the following tasks:

• Work to current layout and fit-out plans of the Welcome Centre ensuring that final venue preparations are implemented. Where relevant, amendments to plans can be made.
• Liaise with relevant FISU staff in relation to operational delivery of the Welcome Centre.
• Liaise with the appointed venue manager from Dusseldorf Airport for all relevant requirements relating to venue bump in, delivery, and bump out.
• Coordinate FA areas acting within the Welcome Centre to ensure efficiencies of processes and tasks to be completed to ensure an efficient and functional Welcome Centre. FA areas include (but are not limited to): Accreditation, Transport, Sport, Finance, Accommodation, Technology, and Logistics.
• Oversee the daily operations of the Welcome Centre.
• Coordinate up to 30 volunteers who will work within the Welcome Centre at any one time. This includes onboarding, training, shift allocation, and daily volunteer management.
• Work with the FAs of Delegation Services and Arrivals & Departures to determine arrival times of participating delegations and then coordinate these times with other FA areas within Welcome Centre operations.
• Liaise with the Arrivals and Departures FA to ensure smooth transition of delegations from the airport arrivals hall to the Welcome Centre, including management of wayfinding as well as meet and greet services.
• Work in collaboration with other functional areas to deliver on tasks as they relate to delegations attending the Games.
• Other tasks as deemed relevant to the level of the position.

Folgende Fähigkeiten & Kenntnisse bringst Du idealerweise mit:

• An academic degree in international relations, sports management, event management, or similar.
• Experience in coordinating a venue for a sport, conference, or other similar event.
• Experience in managing relevant processes, flows, and operational procedures within a venue environment.
• Ability to think logically and implement practical solutions in a high-pressure environment.
• Understanding of how functional areas interact in a multi-sport event environment to achieve common goals.
• Culturally and globally aware.
• Patience and empathy.
• High level of flexibility and be a self-starter.
• Person who strives to find solutions to challenges.
• Excellent communication and mediation skills.
• Fluency in English. Knowledge of German would be an asset but is not required for the role.

We are a young & growing organisation in the heart of the Rhine-Ruhr Innovation Hub. You will play a key role in the Organising Committee in the successful planning and implementation of the FISU Games.

Besides a unique team & great emotions, we offer:

• A varied & exciting job with room for creative ideas and your own creative freedom.
• A dynamic & growing environment with an open & diverse corporate culture.
• Short decision-making processes with teamwork at eye level.
• Remuneration based on TV L.
• Flexible working hours with the possibility of mobile working.
• 30 days of leave per year.
• Access to a large network in the field of sporting events.

If the personal requirements fit, the job will be evaluated with the remuneration group TV L 10. We are more than just a regular sporting event. That's why we want you in your uniqueness, just as you are, with all your facets. With us, everyone can be who they want to be and who they are. We welcome all applications, regardless of gender, nationality, ethnic and social background, religion, disability, age, sexual orientation, and identity. Applications from people with disabilities will be given special consideration if they are equally suitable. As an implementation company, we strive to specifically promote women for management positions. Women are therefore strongly encouraged to apply.

Sounds good?

Please send us your application documents (CV & letter of motivation) stating your earliest possible start date by 21.02.2025 via our application tool. For technical and organizational inquiries, you can reach us by email at careers@rhineruhr2025.com. Please note that confidentiality risks and unauthorized access by third parties cannot be ruled out when communicating by unencrypted email.