Manager, HRSS - Processing Centre

Hiring Manager: Samantha Warnes

Talent Acquisition Advisor: Thorsten Henrich

Job Code Level: HAM1

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Come and join our HR Operations team based in Grasbrunn near Munich with your commitment as a

Manager, HRSS - Processing Centre

YOUR IMPACT
Join our HR Shared Services team as an EMEA Centre Lead and Germany Hub Lead. This role offers the opportunity to manage and lead a team responsible for the HR Shared Services Centre in the EMEA region, initially focusing on the DACH, CEE, and MESA sub-regions.

WHAT THE ROLE OFFERS

1. Team Leadership & Development: Lead the HR Shared Services team for the focused region, ensuring the delivery of high-quality employee lifecycle management and benefit administration services. Also be a local contact and support for all the HRSS teams in Germany.
2. Operational Oversight: Oversee a team responsible for employee processing HR transactions, while managing service excellence across the HRSS functions.
3. Stakeholder Collaboration: Foster relationships with internal stakeholders such as HRBP's, COE's, and Payroll teams to ensure alignment with business needs.
4. Compliance & Risk Management: Drive operational excellence by ensuring timely and accurate HR processes and adhering to legal compliance and labour laws.
5. Process Improvement: Lead HRSS initiatives to streamline operations, increase efficiency, and foster continuous learning and improvement across the team.
6. Drive Quality: Oversee quality checks and audits to ensure compliance, accurate data processing, and adherence to service level agreements (SLAs).

WHAT YOU NEED TO SUCCEED

1. Education: A bachelor’s degree in business, Human Resources, Organizational Behaviour, or a related field. HR professional accreditation is preferred.
2. Leadership Experience: Leadership experience within HR Shared Services, preferably within the EMEA region.
3. HR Knowledge: A solid understanding of HR systems (e.g., SAP/SuccessFactors), benefits administration, employee lifecycle management, and employment laws and regulations.
4. Customer Service Focus: Exceptional customer service skills with a strong ability to manage and engage teams to deliver high-quality service.
5. Analytical & Problem-Solving Skills: Strong decision-making capabilities, excellent analytical skills, and the ability to identify and implement solutions.
6. Communication Skills: Excellent verbal and written communication skills both in English and German with a proven ability to influence and build relationships in a diverse environment.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Working at OpenText is not just a job, it’s a career, you will join a passionate team and play a pivotal role in ensuring the success of our HR Shared Services team while supporting employee engagement and operational excellence across EMEA.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.