Level 3 Technical Support Specialist – Video Management Systems (w/m/div.)

Level 3 Technical Support Specialist – Video Management Systems (w/m/div.)

• Full-time

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

Bosch Security Systems Engineering GmbH looks forward to receiving your application!

Building solutions for a better life. The Bosch Building Technologies division is a leading international provider of systems, solutions and services that increase the safety of people, buildings and property and also contribute to greater comfort, energy efficiency and sustainability.

Bosch Building Technologies is divided into the international product business and the regional system integration business. Currently, the three product areas of video systems, access control & intrusion detection systems and communication systems as well as the associated cross-divisional functions within the division are to be set up as an independent unit and then further developed as a sustainable core business by a new owner.

• International and interdisciplinary cooperation: As Level 3 Technical Support Specialist – Video Management Systems (w/m/div.), you will be part of the new company to be set up in the future and thus contribute to a globally networked team of around 4300 colleagues operating in over 50 countries.
• Problem Solving: Provide expert Level 3 support for Video Management software, handling escalated issues and solving complex software challenges efficiently. This includes Bosch VMS, BOSCH Video Streaming Gateway, Bosch Configuration Client as well as all licensing aspects and troubleshooting license transfers, splits and service maintenance agreement aspects.
• Collaboration: Work closely with Product Management, Software Development, and VMS Testing to enhance product stability and user satisfaction.
• Live internationality and Global Impact: Exchange with various development teams worldwide, such as IP camera firmware development in Germany, moving camera development in North America, and various software development sites in Portugal, Germany, and other EMEA sites. Share knowledge and insights internationally, documenting solutions and transferring information to Level 2 teams across the globe.
• Innovation: Set up virtualized environments and high-availability solutions to test and troubleshoot client scenarios, contributing to continuous product improvement.
• Network Expertise: Use tools like Wireshark to troubleshoot IP networking issues in real-world VMS setups.

• Education: Successfully completed training, such as certification as a state-certified technician with a focus on data processing and IT, or a degree in computer science, information technology, or a comparable field of study. Alternatively, completed training in IT specialization, such as system integration or network technology.
• Experience and Know-How: At least 3-5 years of relevant professional experience in software support or IT infrastructure, ideally focused on network and server technologies as well as video management systems.

You are characterized by a high degree of willingness to learn, the ability to work in an international team, and strong communication skills. In English-language exchanges, you can explain complex technical issues in a comprehensible manner. If you're organized, independent, and excited to dive into complex issues while working on a supportive and connected team, apply today and help shape the future of Video Management Systems!

We offer flexible working models: from various part-time options to mobile working and job sharing. For the position of Level 3 Software Support Specialist, the aim is for two days of on-site presence in the Nürnberg office.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.