Lead QA Food Service Distribution (m/f/d)

***Kindly be aware that all job opportunities at Metro AG require a consistent weekly presence in the office***

As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof for our dedication (e. g. MSCI, CDP). With our business operations spanning 32 countries, over 90,000 employees worldwide and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.

Join our QA team to support integration of FSD companies into the Quality Management System of METRO.

Your tasks:

• You will be responsible for a cluster of FSD companies as a Regional QA (setting up a proper and efficient QA organization and QA objectives, follow up on KPIs and objectives implementation, collecting and analysis Company Profiles, etc.)
• Support in the implementation of OB management process
• Support and assistance in the implementation of METRO Standards in FSD companies and in any QA projects
• Support in developing METRO QA standards for FSD companies and FSD operations
• Support in managing Incident and Crisis cases in FSD companies
• Integrate FSD Quality Managers in Metro QA community and ensure they got proper and professional communication
• QA KPI review and taking actions to ensure continuous improvement
• Support other Multichannel topics based on business needs, especially in the areas of synergies between METRO wholesale business and FSD companies

Qualifications

• Experience with implementing Quality Management Systems
• Proven experience in QA operations, with a strong background in managing QA processes, developing and implementing quality management systems.
• Strong ability to communicate and collaborate with stakeholders and executive leadership.
• It is preferable for the candidate to have professional exposure in Europe, combined with experience in Asian markets (especially North and Southeast Asia) and understanding of Asian culture and business practice.
• Excellent interpersonal and problem-solving skills, including good presentation and report writing skills
• Self-motivation, determination, and confidence in your abilities
• Ability to work on your own initiative and as part of a team
• Excellent knowledge on the Metro QA requirements (QA Manuals and Standards)
• A keen interest in International Food Quality and Safety Standard for retail and wholesale
• Excellent technical knowledge in food quality and safety.
• HACCP and PRP
• Fluent in English (verbally and in writing)

Additional Information

What we offer:

• You are part of an international and experienced team with a high degree of personal responsibility and independence in a friendly, highly dynamic, and proactive environment
• You will gain insight into the management holding of an international, listed retail group and work operationally on challenging projects
• We actively support you in your professional development and promote your potential through collegial coaching and advice
• We offer you flexible home office solutions, employee discounts in our wholesale stores as well as an attractive compensation package