Lead - Digital Product Manager (Fixed Term Contract)

We are looking for an experienced Product Manager to shape the future of On's Direct-to-Consumer (DTC) business by evolving our on-site brand and commerce experience. This role is a maternity cover contract within our CRM & Membership product team, starting in December 2024.

On.com and the On app are available in over 50 countries, with multiple languages and currencies and serve millions of users each month. This position will play a crucial role in meeting the expectations of our customers and developing a long-term strategy for our e-commerce platform offerings.

You will work closely with our engineering and design teams to ensure that our digital products and capabilities are aligned with our digital strategy and membership program vision. You will create compelling and unique digital experiences that set On apart in the digital landscape. This role can be based in either our Zurich or Berlin offices and we support a hybrid working model.

Your Mission

- Product strategy: Collaborate with the Head of Membership, Head of CRM, and other cross functional stakeholders to develop and execute a comprehensive product strategy for CRM and Membership. This strategy should be closely aligned with the Digital team's goals, and the overarching membership vision.

- Omni-channel journeys: design and refine consumer journeys across web, app, retail and OnCode that work together to provide the best possible experience to On's consumers.

- Experimentation: work iteratively with UX/UI and user researchers to design and test hypotheses around journeys, features, and experiences that could deliver the Membership program to consumers.

- Customer-Centric Approach: Champion a customer-centric approach, gathering and analyzing consumer research, user feedback and data to identify opportunities for improvement and innovation.

- Measurable impact: Define goals and KPIs that ladder up to the overarching membership vision and objectives and help the team to make data driven decisions as the program is developed and rolled out.

- Collaboration & Communication: Serve as the primary point of contact for membership within the Digital Product team. Communicate product vision, progress, and outcomes to stakeholders at all levels, including senior leadership. Foster a collaborative environment by working closely with cross-functional teams and stakeholders.

- Team champion: Act as a champion for the team and their work, proactively sharing updates and elevating their accomplishments to the wider organization

Your Story

- You have a minimum of 7 years of experience as a Product Manager working directly with engineering and design organizations to produce products that solve real consumer problems and deliver proven business value - experience working within CRM, membership, or loyalty programs would be beneficial, but not essential
- You have in depth experience of product discovery methods and techniques and are able to work collaboratively with researchers to identify the best way to fill knowledge gaps and validate (or disprove) hypotheses
- You have exceptional communication skills and are able to build strong cross functional relationships
- You are experienced and comfortable working with leadership teams and able to present ideas clearly, garnering trust
- You're able to effectively balance high level strategy and executional detail to ensure that the product and program visions are met
- You are fluent in connecting technology with business outcomes using data, and have the ability to communicate strategy to enable execution and delivery
- You have a passion for digital experience and have active knowledge of the latest digital technologies, machine learning, data and analytics, and digital marketing strategy
- You are driven to innovate and understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas

Meet The Team

You will be part of the DTC Digital Product organization. The team is responsible for developing and maintaining our customer-facing digital experiences for e-commerce. You will work closely with cross-functional teams, including engineering, UX/UI design, CRM, and user research to build and optimize our CRM and membership experiences.

Beyond your team, you will work closely with the business stakeholders, including CRM, digital marketing, content production, brand marketing, data analytics, and events teams, to identify and align priorities across the on-site experience.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.