Lead Business Analyst - HSBC Life

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region.

Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Lead Business Analyst.

Principal Responsibilities

• Very strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations, e.g. risk.
• Solid domain knowledge and experience in the Insurance industry.
• A flexible and creative mindset.
• Experience of analysis/requirements management techniques e.g. user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc.
• Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs.
• Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g. APIs, Cloud infrastructure, backend systems etc.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues.
• Leadership experience in Agile environments.
• Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
• Experience of relevant tools e.g. JIRA, Confluence.
• Ability to lead and influence.
• Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe).
• Ideally with digital banking experience and in online and mobile channels.