Key Account Manager, Retail (m/f/x)

Company Description

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to supermarkets, flowers, toys, books and other exciting products, all referred to as Retail. Your job starts when the retail partner has signed the contract and has been onboarded to Wolt’s platform. As a Retail Key Account Manager (m/f/x), you’re responsible for managing and developing your portfolio of our key retail partners in Germany. We’re looking for someone with a genuine passion for establishing relationships and improving key business metrics to create results for Wolt, the retail partners, and ultimately the customers. In doing that, you need to have good problem-solving skills, a commercial mindset and a strong passion to deliver exceptional service. If you want to use those skills to digitally enable local brick & mortar stores, you have come to the right place!

On a personal note, it goes without saying that you’re a team player and willing to get your hands dirty as we build this relatively new area of our business in Germany. This also means that you must thrive in the ‘start-up’ environment where constant change means there is always lots to get your teeth into!

What you'll be doing:

• Owning the overall partner relationship and driving growth with our key retail partners by improving their performance through data driven consultation.

• Engaging partners in growth strategy conversations (i.e. adding more stores to Wolt across Germany, increasing same-store sales, improving profitability, expanding with new brands, category management and maximizing product inventory on Wolt etc).

• Driving forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt’s end customers.

• Strategically introducing and executing on new product and service opportunities to broaden partnership depth and increase partner revenue streams (e.g. white label logistics, advertising).

• Developing and executing co-marketing campaigns with partners to promote the partnership, drive sales, and increase customer awareness across multiple channels (social media, OOH, etc.).

• Taking ownership for projects that help us evolve our retail business. Project goals may vary from driving efficiency over ensuring legal compliance to solving challenges with product data.

• Getting your hands dirty: we’re developing a lot from scratch and you will help to bring structure in how we support our partners

Qualifications

Our humble expectation

• Bachelor or higher degree and job experience in account and/or category management (5-6 years) with a strong drive to grow and develop in this field

• Fluent in German and English is a must to connect with our partners.

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience

• Commercial mindset with very good analytical and problem-solving skills

• Structured, detailed, proactive and service-oriented approach

• High sense of ownership and ambition to go beyond the obvious

• Experience in the grocery segment and/or with e-commerce and marketplaces is an advantage.

What we offer

• Cool office in Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation
• Subsidized Deutschlandticket (Germany Train Ticket)

Additional Information

Next steps

If this sounds like you, then click below to get the conversation going! :)

Please note that we do not accept applications coming in via email. Please submit your application via our job portal.