Key Account Manager - DACH

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

Role Location

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role is based from home in Germany with occasional travel to the account’s head office and key locations.

What You’ll Do

Sonos DACH is looking for a dynamic and ambitious Key Account Manager to help drive us towards our mission to inspire the world to listen better. The role will include managing our highly valued mass retail partners Media Markt Saturn Germany/Media Markt Austria. Reporting to the Commercial Director - DACH/PL, this role is focused on driving account relationships and is an exciting opportunity to take on an important role in a growing business. This portfolio is one of the largest in EMEA and requires constant focus on new household growth, best in class partner relationships and exceptional change management skills aligned to company & regional strategy.

In addition, a key part of the role will be to help develop potential new channels and partnerships aligned to our regional strategy. In order to drive continuous growth in the competitive categories we operate in, emphasis is placed on the ability to think beyond day to day account management and look for opportunity in all areas of the accounts with a focus on improving the customer experience.

You will be part of an exciting and dynamic DACH team that includes colleagues in Germany, Netherlands, France, Denmark and the United Kingdom.

The role is focused on driving account relationships in Germany. It is an exciting opportunity to play an important role in a growing business, the largest in EMEA and drive growth, best in class partner relationships and change aligned to company and regional strategy. Internally you will work closely with all functions (External Field Team, Finance, Operations, Marketing, Sales, Legal, etc.) to ensure that strategies are being executed to grow the business.

This role will also be responsible for professionalizing the tools and systems linked to our business. As data management plays a relevant part in our process from Strategy to Execution the role will own a couple of tools and cluster responsibilities within this space (e.g. Salesforce, Micro Strategy). The ideal candidate has a strong Commercial and Marketing know-how and is used to working in a decentralized matrix organization.

• Manage the relationships with the Media Markt Saturn account to deliver against team/cluster/corporate goals.
• Build and execute an annual account strategy and business plan using MBR’s/QBR’s with the account to check in on progress.
• Build and execute launch strategies for your accounts in line with our product/promotional roadmap.
• Identify new and emerging opportunities within the accounts to find new routes to our target customer being able to clearly articulate the opportunity internally to gain support.
• Manage the commercial terms package with the account to ensure all KPI’s are being met, rebates and marketing funds are apportioned and invoiced in a timely manner.
• Work closely with the retail channel marketing team to ensure a flawless execution of our in-store presence, promotions, new product launches and account specific initiatives.
• Work closely with the Retail Experience training team to ensure both store and online training plans are both built and executed in collaboration with the account and in line with the annual account strategy document.
• Have full accountability of sell-through/sell-in forecasts /household targets, inventory levels and availability measures working closely with the Operations team internally and the merchandising teams externally to achieve the optimum result across all metrics.
• Management of external tactical promoter teams.
• Deep understanding of our company strategy, our brand and our values.
• Able to influence and build relationships at Buyer/Head of Category/Category Director level.

What You’ll Need

• Minimum of degree level education required.
• Minimum of 5 years of customer facing roles within the wider consumer industry, especially building and managing key relationships in retail and online.
• Broad professional background within Sales, Product/Category management or Marketing.
• Very strong analytical and commercial acumen required including extensive knowledge of Excel and Powerpoint (or equivalent).
• Must have a proven track record of Data Management/Tools & Systems knowledge (salesforce, SAP, others).
• Experience in E-Commerce.
• Fluent in English and German.
• Ability to travel to Account locations up to 10% of the time.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.