Japanese speaking Client Payment Support Associate

Japanese Speaking Client Payment Support Associate

Ref: WL46319

Sector: Finance (Banking/Securities/Insurance)

Type: Full-time, Permanent

Location: Germany - Frankfurt

Salary (Annual): Negotiable

An international bank is currently recruiting a Client Payment Support Associate to work in their Frankfurt office. In this role, you will be responsible for overseeing the management, technical support, and direct action of various payment solutions for corporate clients. The ideal candidate should speak fluent Japanese, have strong analytical skills, experience in cash management, and the ability to manage relationships with senior stakeholders.

Eligible Applicants:

• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student visa, requiring visa sponsorship, Working holiday, Graduate, Freelance

Work Type: Hybrid working available (3 days in office, 2 days at home)

Visa Support: No

Working Hours: 9:00-17:00 from Monday to Friday

Start: ASAP

Main Responsibilities:

1. Hands-on Application Client Management: Directly manage and participate in the daily operation of various payment solutions, ensuring smooth functionality and performance across systems, including Multicash and other key platforms.
2. Manage customer requirements and inquiries: Take an active role in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed.
3. Second-Line Production Support: Serve as the SME for payment systems, including Multicash, offering hands-on, second-level support to troubleshoot and resolve production issues as Product Owner.
4. Technical Troubleshooting: Actively diagnose and solve complex technical issues related to payment platforms for both internal teams and external clients.
5. Vendor Coordination: Engage with vendors to ensure system updates, troubleshooting, and escalations are handled efficiently.
6. Process Improvement: Identify and implement improvements in processes and workflows to enhance system performance and client satisfaction.
7. Documentation and Training: Develop and maintain detailed system support documentation and provide hands-on training to internal teams and clients regarding system usage and troubleshooting.
8. Compliance and Security: Ensure that all systems are compliant with relevant regulatory and security standards.
9. Stakeholder Communication: Act as the primary point of contact between business units, IT teams, and external clients.
10. Risk Management & Escalation: Identify potential risks and issues proactively across all delivery activities.
11. Reporting: Provide regular project status updates to stakeholders and senior management.
12. Team Collaboration: Work closely with cross-functional/cross-border teams to ensure successful integration and implementation.

Ideal Candidate:

1. Hands-on experience in Cash management, with a strong preference for experience in the banking or financial service sector.
2. Proven expertise in managing and troubleshooting payment solutions including payment platforms.
3. Customer support for e-Banking system in Germany.
4. Overall knowledge and work experience of banking products.
5. Understanding of banking regulatory environment.
6. Knowledge of European payment regulations.
7. Excellent verbal and written communication skills.
8. Business level fluency in English and German.
9. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
10. Understanding of the software development process and overall project life cycle.
11. Experience in managing long-term assignments and contributing to multiple projects within a broader program is highly advantageous.

Note: All applicants for the Client Payment Support Associate must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.