IT Technician (all genders)

As an IT Technician, you provide high-quality IT support to all employees in our logistics center and ensure that the IT infrastructure runs smoothly. With your relevant IT experience, you troubleshoot issues and confidently implement technical solutions.

Your work is shaped by a motivating team spirit based on appreciation, respect, and openness. You work with your team to achieve operational daily goals while continuously improving processes. You identify with our leadership principles, live our values, and use both as a compass in your daily business.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. This vision starts with our hiring - we do not discriminate based on gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Please inform us of any accommodations you need so we can best support you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

1. As a point of contact for 1st and 2nd level support, you oversee our network structure across all workstations (Windows) and production areas (Linux), ensuring IT services are provided to all employees.
2. You independently troubleshoot issues in the desktop, printer, and mobile areas. Additionally, you develop and implement technical solutions based on our established support principles.
3. You monitor our network infrastructures (hardware, TCP/IP, routers, Wi-Fi) and analyse issues in WLAN and LAN using relevant network protocols.
4. You stay updated with new applications and technological developments, continuously expanding your knowledge and skills to support the IT team and our employees best.

WE’D LOVE TO MEET YOU IF

1. You have completed an education in the IT field, such as a System Administrator, Network Administrator, IT Specialist, or IT Administrator.
2. Ideally, you have professional experience in 1st and 2nd-level support and are comfortable working with networks like TCP/IP, VLAN, Ethernet, or Wi-Fi. With this knowledge and your strong service orientation, you effectively resolve issues and ensure the delivery of IT services.
3. You take full responsibility for your tasks and proactively contribute ideas within the team to optimise support procedures, documentation processes, and knowledge transfer while continuously improving IT structures.
4. You actively shape your team's success and are an essential point of contact. With your strong communication skills, you share your expertise clearly, sustainably, and in a way adapted to your colleagues' knowledge level.
5. You preferably have good written and spoken skills in both German and English.

If you have what it takes, we encourage you to apply even if you don't meet every requirement. You may just be the right candidate for this or other roles.

OUR OFFER

Zalando offers a range of benefits. Here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about our offerings.

1. Permanent employment contract
2. Employee shares program
3. 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
4. 2 paid volunteering days a year
5. Fixed shift times Early shift from 05:37 AM to 02:07 PM, late shift from 01:51 PM to 10:21 PM
6. 27 days of vacation a year to start
7. Family services, including counseling and support
8. Health and wellbeing options (including Gympass)
9. Mental health support and coaching available
10. Support for your development through our Zalando training platform
11. On-site cafeteria with employee prices and a balanced selection of meals and beverages
12. Free parking spaces

Learn all about Zalando and our values here.