IT Support Specialist I - (german speaking, berlin based, m/f/x)

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

The IT Support Team is seeking a highly communicative individual to provide essential frontline technical support to our organization's employees. You'll resolve hardware and software issues, assist with account management, and work to maintain the seamless operation of our IT systems. This position requires a patient problem solver with a knack for clear communication and a desire to help others.

***Please note that this role is based in Berlin, Germany***

What you'll be doing:

• Provide first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

And a little bit of....

• Collaborating with Office Operations on office improvements and special events.
• Providing frontline support, such as walk-up IT bar and embedding within other departments for high-touch direct support.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you will be bringing to the team:

• Associate's degree in IT or related field or relevant certifications (e.g., CompTIA A+, Network+) preferred.
• Strong communication skills in both, German and English.
• Basic knowledge of iPadOS, macOS and Windows.
• Under 1 year of experience in IT Support.

and a little bit of....

• Strong problem-solving acumen.
• Ownership mindset.
• Warm and grounded communication skills; able to describe IT concepts to users without using technical language.
• Customer-focused attitude.
• Ability to work and contribute as part of a globally-distributed team.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment.
• Unlock your potential with our growth program, paving the way for promotions and career advancement.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners).
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
• Time off to volunteer and give back to your community.
• Transit benefit when you travel by public transport.
• Regular breakfast or lunches, drinks & snacks in our Berlin office.

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