IT Support Specialist I - (german speaking, berlin based, m/f/x)

IT Support Specialist I - (berlin based, m/f/x)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by

The IT Support Team is seeking a highly communicative individual to provide essential frontline technical support to our organization's employees. You'll resolve hardware and software issues, assist with account management, and work to maintain the seamless operation of our IT systems. This position requires a patient problem solver with a knack for clear communication and a desire to help others.

***Please note that this role is based in Berlin, Germany***

What you'll be doing:

• Provide first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

What you will be bringing to the team:

• Associate's degree in IT or related field or relevant certifications (e.g., CompTIA A+, Network+) preferred.
• Strong communication skills in English; German (fro B1) is strongly preferred but not absolutely necessary
• Basic knowledge of iPadOS, macOS and Windows
• Under 1 year of experience in IT Support

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit when you travel by public transport
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.