IT Support Specialist 2nd Level - WindowsOS (f/m/d)

Your mission

• You are the first point of contact for our customers and our 1st level support team
• You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
• You respond to our customers´inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies
• You actively collaborate with the IT support team to drive continuous process enhancements
• You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/ or Google Workspace
• You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
• You continuously aid the IT Ops team in enhancing and automating support processes

Your profile

• You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications
• You have several years of experience in IT support
• You are proficient in both German and English at the C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
• You enjoy engaging with a multitude of customers and you exhibit patience and a strong commitment to service
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative

Why us?

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-Mitte

About us

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.