IT Specialist, On-site Services - Germany

IT Specialist, On-site Services - Germany

Role Title: IT Specialist, On-site Services

Location: Krefeld or Dillenburg, Germany

Are you ready to shape the future of IT with Outokumpu?

We are excited to announce our IT Insourcing Project as we expand our IT team across multiple sites. This is your opportunity to join a global leader in stainless steel and be a vital part of our mission to deliver safe and reliable production infrastructure services. If you are passionate about operational efficiency and continuous improvement, we want to hear from you!

What You’ll Do:

As an IT Specialist, On-site Services, you will ensure the delivery of safe and reliable infrastructure services at the sites in your scope, acting as a trusted partner to business counterparts.

The role involves:

• Ensure Safety Compliance: Strictly adhere to safety rules and regulations in all IT operations.
• Manage Infrastructure Services: Take responsibility for infrastructure services within your support area, including IMACD tasks for various devices such as PCs, servers, handhelds, label printers, and more.
• End-User Support: Provide support for end-user devices including desktops, laptops, thin clients, printers, mobile devices, and VDI solutions.
• Network & Firewall Support: Offer baseline support and maintenance for local networks and firewalls.
• Service Performance: Perform support and development activities according to agreed Service Levels or maintenance/project plans, ensuring the high performance of IT services.
• Lifecycle Management: Oversee the lifecycle management of IT service components within your support area, ensuring timely updates and replacements.
• Proactive Improvement: Identify operational needs and propose new, efficient solutions to enhance service delivery.
• Effective Communication: Maintain good and timely communication with internal and external staff, ensuring clarity and professionalism in all interactions.
• Standardized Methods: Apply approved standard methods and ways of working, ensuring consistency and high-quality results.
• Documentation: Keep documentation up to date to ensure accuracy and accessibility.
• Promote IT Services: Act as an ambassador for IT services and solutions, promoting their full scope and value.
• Cyber Security & Lifecycle Management: Focus on cyber security improvements and IT system lifecycle management to maintain a secure and resilient IT environment.
• Device and Process Standardization: Contribute to the standardization and consolidation of devices, applications, solutions, and processes, working closely with IT and business teams.
• Collaborate Effectively: Cooperate with all internal and external IT teams and delivery partners to ensure seamless service delivery.

Why Join Us?

• Grow with Us: We offer opportunities for professional growth and skill development, keeping knowledge in-house.
• Be Part of a Transformation: Join us in Q3/Q4 and contribute to our exciting new IT phase.
• Make an Impact: Play a key role in enhancing our IT services and improving business satisfaction.

What We’re Looking For:

• Bachelor’s degree in Information Systems (IS), Information Technology (IT), or equivalent industry experience.
• 3+ years of experience in IT infrastructure-related support and development duties.
• Intermediate skills in Microsoft workstation operating systems, server operating systems (MS + Linux), Active Directory, and asset management tools.
• Intermediate skills in supporting desktop, laptop, mobile devices, VDI solutions, and peripherals hardware.
• Intermediate skills in LAN and firewall support & administration.
• Basic problem-solving skills.
• Strong cooperation and communication skills in both German and English, spoken and written.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A vibrant, inclusive work environment where your ideas matter.

You will report to IT Team Lead On-site Services.

Application Deadline:

Submit your application in English by October 1st, 2024. Early applications are encouraged as the position may be filled before the final deadline.

For More Information Contact:

• Mark Frey, Head of Operation Solutions Central Europe at mark.frey@outokumpu.com

At Outokumpu, we promote diversity, equity, and inclusion. We make every effort to ensure all employees feel welcome, heard, and have equal opportunities.

Outokumpu is the global leader in stainless steel. The foundation of our business is our ability to tailor stainless steel into any form and for almost any purpose. Stainless steel is sustainable, durable and designed to last forever. Our customers use it to create civilization’s basic structures and its most famous landmarks as well as products for households and various industries. Outokumpu employs some 8 500 professionals in more than 30 countries, with headquarters in Helsinki, Finland and shares listed on Nasdaq Helsinki. www.outokumpu.com