IT Service Manager

Become part of Lloyds Bank GmbH!

We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!

The IT Service Manager ensures that IT Services for the Bank run within the service levels agreed with business. As an IT Service Manager, you will work closely with various areas in the IT team, such as Enterprise Architecture, Security, and IT Compliance and will be responsible for selected services in the Netherlands and Germany. You will be aiming at increasing efficiency and improving operational performance, with no adverse impact for the Bank and fulfillment of regulatory requirements. The role carries out a broad range of IT processes and procedures in a multi-supplier outsourcing model and requires a service-oriented mindset.

Your tasks:

• IT Service Management
  • Manage IT processes to be efficient and effective, ensure that all ITSM process documentations are up to date
  • Regulatory requirements (BAIT & MARisk) in IT Operations and Service Transition
  • Monitoring and reporting SLAs, risks, and ITSM KPIs
• IT Operations Management:
  • Managing IT operations to meet the business needs
  • Ensure IT Service Management processes follow agreed best practices
  • Management of Incidents / Problems with 3rd party suppliers
• Change / Release Management:
  • Manage the lifecycle of all production and test environment changes in adherence to Lloyds Bank GmbH change processes
  • Establish a change / release schedule
  • Ensure changes / releases are implemented adhering to best practices and the bank’s risk management approach and principles
  • Ensure changes / releases are auditable as per IT Governance and Compliance requirements
• IT Supplier Management:
  • Manage 3rd parties in a multi-supplier environment to meet the business needs as per contractual agreements
  • Manage and review SLAs on a regular basis
  • Manage providers to deliver high quality and efficient IT Services

Your knowledge/experience

• Educated to bachelor degree level in computer science or equivalent professional experience is required
• Good knowledge and/or work experiences in IT Service Management processes like Incident Management, Problem Management, Release, and/or Change Management
• Knowledge of best practices and standards (for example ITIL)
• Good understanding of regulatory requirements (MARisk, BAIT)
• Ability to prioritize under pressure
• Fluency in English written and verbal. German and/or Dutch are a plus.

We are DIVERSE

Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.

We look forward to receiving your complete application (max. 3 MB) with cover letter, CV, and references. Your personal data will of course be treated confidentially.