IT Service Desk Agent / Hardware Technician

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.

We are seeking an IT Service Desk Agent / Hardware Technician to work on our Customers Site (EUMETSAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.

Main Responsibilities

As IT Service Desk Agent / Hardware Technician you will concentrate your activities on the following:

• Diagnose and troubleshoot ICT software issues, including MS Windows 10 / 11, Office 365, MS Edge, and Adobe Acrobat.
• Install and maintain mobile computing solutions (e.g., VPN access, notebooks, remote access, iPhones).
• Provide end-user support and assistance with Outlook configuration, administration, and troubleshooting within an MS Exchange environment.
• Perform user and device administration tasks in MS Active Directory, MS Exchange, Azure AD, and Intune.
• Identify, repair, and replace failed hardware components on PCs and notebooks.
• Support IT technologies utilized at EUMETSAT, such as DELL notebooks, desktops, Konica Minolta printers, iPhones, and MS Office applications.
• Maintain and support meeting room infrastructure and assist with MS Teams meetings.

In addition to the technical experience, we are looking for the right soft skills and attitude for the role. As a candidate, you should bring a positive and proactive mindset to the role and be able to work effectively and professionally with users, colleagues, and other stakeholders. You should be able to work independently to effectively manage your own workload, as well as proactively support colleagues and take on new tasks during workload fluctuations.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Experience in inventory and stock management, with knowledge of managing inventory repositories, particularly in SAP.
• Familiarity with structured IT service environments, such as ISO 9000 certified and / or ITIL-based frameworks.
• Professional certifications, such as MCP Windows 10 or other relevant certifications (e.g., MCP – MS Office).
• Hands-on experience with software distribution systems (e.g., Intune).

On Offer:

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.
• Participation in pension and health scheme.
• 30 days of holiday.

Relocation:

• Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
• Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for EUMETSAT.