IT Senior Product Manager

IT Senior Product Manager

Join us as an IT Senior Product Manager and take innovative technological solutions to the next level!

Facts

• Location: Krakow
• Employment level: Direct entry
• Function: IT
• Working time: Full time

Tasks

• Managing applications and services in the respective area
• Ensuring a smooth operation of the respective IT applications
• Supporting and consulting internal LGBS business units and customers
• Continuous monitoring of interfaces and automated processes
• Driving automation and digitization
• Acting as primary contact for IT-related issues
• Collecting requirements and designing solutions with the respective teams and service providers
• SLAs and provider management
• Taking a lead role in onboarding applications within the organization
• Acting as product manager for selected IT applications, including budget and controlling functions
• Taking responsibility for the IT demand management and operation of applications shared among LH Group: DocuSign, Clarity, CR360
• Taking responsibility and ownership for the IT demand management and operation of SaaS applications
• Assessing technical solution alternatives (infrastructure, applications etc.)
• Ensuring the quality of the product assets
• Perform all other duties assigned or delegated by supervisors

Benefits

• Free parking
• Flight privileges
• Support for relocation
• Employee events (summer festivals, participation in sports competitions etc)
• Hybrid working possible
• Flexible working hours
• Development programs / Training opportunities
• Health Plan
• Lockers for cyclists / sportsmen
• Showers available

Work-life Balance

• Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model
• Task-based working model

Development

• Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
• Access to online platform with language courses

Employee Engagement

• Integration events
• Charity initiatives

Requirements

• Master/Bachelor degree
• +5 years of experience in IT / supporting respective business functions with focus on SaaS applications
• Experience with responsibility for business-critical IT systems
• Experience in analyzing and translating business / functional requirements
• Provider/Contract management experience
• Capability to organize transition of technological solution design into operational Service Management
• Experience in monitoring interfaces and automated processes
• Ability to communicate technical ideas to technical and non-technical prospects
• Excellent knowledge of English (oral and written)
• Experience with IT documentation maintenance
• Experience in customizing and conceptual design of IT solutions
• Knowledge of IT project management methodologies
• Diligent, independent, and systematic approach to work
• Strong time management and organizational skills
• High precision
• Pro-activeness
• Experience in change management

Nice to Have

• German language skills
• SAP Technology knowledge
• Marketing and sales experience for IT Products
• IT infrastructure knowledge

Application Requirements

• CV/Resume required
• Must possess permit to work in Poland

Company

About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.