IT Project Manager (f/m/d) Connect-Team

Job Description

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. Our product suite includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform. Our products are part of a 20-year mission to enable trust between people and businesses in the digital age.

Home of our product development is the Products & Engineering department, which consists of 14 cross-functional product teams across 3 product domains (Consumer, Business and Platform), working in an agile environment.

Join Our Team as an IT Project Manager (f/m/d) – Drive Seamless Integrations!

Are you passionate about shaping seamless digital experiences? We’re looking for an IT Project Manager (f/m/d) to strengthen our Connect Team. In this role, you’ll lead Projects that integrate Trusted Shops' products into various Platforms, ensuring smooth implementation and Top Performance. Working closely with your Team, you’ll manage Modules, SDKs, and Plug-ins that enhance E-Commerce ecosystems - including Shop Software (Shopify, Magento), CRM Systems (Salesforce, Zendesk), Customer Service Tools, and Marketing Solutions like Klaviyo.

If you're excited about bridging Technology and business needs, we’d love to hear from you!

Your Key Responsibilities As IT Project Manager (f/m/d)

1. Managing end-to-end Projects for the development and improvement of Modules in collaboration with internal Teams and external Developers/Agencies.
2. Supporting the Team in creating technical Concepts, Briefings, and Project Plans for external Partners involved in new Connector Development.
3. Evaluating and negotiating Project Calculations and proposals from external Service Providers.
4. Monitoring existing Modules, gathering Customer Feedback, and driving further innovation and improvements.
5. Liaising with Stakeholders to collect requirements, translate them into actionable user stories, and coordinate their implementation with external Agencies.
6. Ensuring high-quality technical documentation and maintaining up-to-date Integration manuals for our Customers.

Why Join Trusted Shops?

1. Personal Development: You’ll receive direct support from your Team Lead, ensuring your growth and success.
2. Health & Wellbeing: Participate in monthly health activities and earn an extra vacation day for achieving health goals.
3. Continuous Learning: Enjoy your “Self Education Day” every last Friday of the month, where you can focus on personal growth, attend internal tech talks, read a book, or work on your goals.
4. Inclusive Work Culture: Flexible working options and a focus on work-life balance. No late-night work expected.

Job requirements

1. Proven experience in successfully managing projects or subprojects in an IT and business environment.
2. Strong sense of personal responsibility, organization, and attention to detail.
3. Solid understanding of e-commerce business processes and requirements.
4. Excellent communication skills and a commitment to high-quality work.
5. Experience in managing external service providers, agencies, or contractors.
6. Ideally, basic technical knowledge of shop and CRM systems, with an interest in UX and usability (or at least a willingness to dive into web-based software like shopping carts, CRM, or ticket systems).
7. Proficiency in English (German is a plus).

What We Offer You

1. Hybrid work: Combine flexible remote work with team time in the office.
2. Workation: Work temporarily from another location within Europe.
3. Permanent contract with Europe's trusted brand.
4. One "Self Education Day" per month.
5. 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival.
6. Buddy programme (an experienced trustee is at your side).
7. Individual training opportunities.
8. Events (Team Events, Unit Events, etc.).
9. Health Pass (free online and offline sports, fitness and health courses).

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
us
Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.