Internship / Working Student (m/f/d) in the Customer Support Department

Internship / Working Student (m/f/d) in the Customer Support Department

Jena Student

We are Intershop - We're built to boost your business!

As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.

If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!

Your mission

Join Intershop Communications AG as an intern or working student in the Customer Support department. This role provides an opportunity to engage with customers directly, helping to resolve their issues and ensuring a high level of customer satisfaction.

Responsibilities:

1. Assist in handling customer inquiries and support requests.
2. Collaborate with the technical team to troubleshoot and resolve customer issues.
3. Document customer interactions and solutions in the support database.
4. Provide feedback to improve customer support processes and tools.
5. Participate in training sessions to enhance product knowledge and support skills.

Your profile

1. Currently studying Business Administration, Information Technology, or a related field.
2. Strong interest in customer service and support.
3. Good problem-solving skills and attention to detail.
4. Good communication skills in English or German (at least B1 level).
5. Ability to work independently and as part of a team.

Our offer

1. Opportunities to work on real-world support cases and learn from experienced professionals.
2. A supportive learning environment with a dedicated mentor.
3. Flexible working hours and a modern workplace.
4. Free beverages, fresh fruit, and a supportive company culture.
5. Prospects for a career at Intershop after graduation.