Internship in IT Customer Service Support Team

Internship in IT Customer Service Support Team

Kickstart your IT career: Join our Customer Service Support Team and turn your passion for tech into hands-on experience!

Facts

• Location: Krakow
• Employment level: Apprenticeship
• Function: IT
• Working time: Part time

Tasks

• Supporting the team in maintaining a positive, empathetic, and professional approach to customer communication
• Assisting in providing support for various applications, primarily in the accounting and procurement areas
• Learning and adapting to changes in support tasks, with opportunities to deepen knowledge of specific applications
• Helping to ensure customer satisfaction by providing basic, supervised support
• Building communication skills by interacting with customers and supporting the team in maintaining good relationships
• Assisting in acknowledging and tracking customer requests under the supervision of senior colleagues
• Collaborating with team members and other departments to deliver effective support
• Performing all other duties assigned or delegated by supervisors

Benefits

Free parking, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen, Shower facilities.

Work-life-balance

• Flexible working hours from Monday to Friday (start work between 6:00 and 10:00 am)
• Opportunity to work from each part of Poland
• Hybrid working model
• Task-based working model

Requirements

• English at min. B2 level, German - good to have
• Readiness to be a part of our great Customer Support team in Lufthansa
• Eagerness to learn new things
• Proactive, solution-oriented mindset and attention to details
• Ability to work in a team as well as independently
• CV/Resume required
• Must possess a permit to work in Poland

Company

About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement, and IT. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila, and Mexico City and manages BPO providers in Germany and abroad.