Intern (m/w/d) in Customer Success Management, atingi e-Learning Platform

Our model for success is a better life for everyone and purposeful tasks for our employees. For more than 50 years, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), as a company of the German Federal Government, has been supporting the implementation of development policy goals worldwide. Together with partner organisations in 120 countries, we are involved in a diverse range of projects. If you want to make a difference in the world and develop yourself in the process, you've come to the right place.

Job description

Are you excited to blend your passion for service and eLearning to create real, positive change? At atingi, we are working toward a world in which digital learning is inclusive, accessible, relevant, safe, and secure for all. In developing and emerging countries, access to lifelong learning opportunities is still limited, especially for disadvantaged groups with diverse educational backgrounds. To address this gap, GIZ created the atingi platform, a Moodle based, open-source Learning Management System.

Our team based in Bonn, Germany, is seeking a curious, creative and service-oriented intern to help us support the needs of learners and GIZ projects worldwide. You will dive into the field of Digital Transformation in an agile, motivated team that is making an impact.

Join us for hands-on experience and the opportunity to learn and network in an international and dynamic environment. Find out more about atingi here: https://online.atingi.org/

Your tasks

In this role, you will be part of atingi’s Customer Success Management (CSM) Team, responsible for ensuring that learners, educators and GIZ projects get maximum benefit from using our platform. During your internship, your tasks will include:

• Customer Support: Join our helpdesk team to tackle technical challenges related to registration, course activity tracking, and navigating atingi/Moodle. Your insights will be key in enhancing our learner support services and streamlining both customer-facing and internal processes to elevate our overall service offerings.
• Managing Customer Relationships: Be a point of contact for our multilingual GIZ projects, guiding partners through their journey—from qualification and onboarding to content development, publication, and sustainability. Your role will be vital in building strong customer relationships and ensuring a seamless experience.
• Preparing for New Software Implementation: Help us prepare our data for implementation of a new CSM software platform. Your efforts will help us improve our data management and streamline our operations.
• Participate in a Dynamic Team Environment: Support the preparation of quarterly meetings and workshops. Participate in engaging three-month work streams focused on strategic enhancements, where you can share your ideas and insights to help shape the future of our platform.

Your profile

We’re looking for dynamic and committed applicants who can demonstrate knowledge or experience in one or more of the following areas:

• Educational Background: Enrolment in a relevant degree (e.g., Educational Sciences, Computer Science, Social Sciences, Communication Studies, or related fields).
• Professional Background: Previous internships or relevant experience in customer relationship management or sales in the software sector. Experience in organizing workshops or events and working in team processes within a high-pressure and dynamic environment is also valued.
• Interest in Digital Learning: Passion for digital learning, educational technology, or the digitalization of the education sector. Familiarity with Learning Management Systems (LMS), particularly Moodle or similar platforms, is an advantage.
• Work Style: Experience with Scrum, Kanban, or other agile work environments, demonstrating your ability to adapt and thrive in dynamic team settings. Self-directed work style with the ability to take initiative and find solutions. Eagerness to contribute new ideas and challenge existing processes while collaborating effectively within a team. Curious and excited to work in an international environment with customers all over the world.
• Language Proficiency: Professional fluency (written and verbal) in English is mandatory; proficiency in French or Spanish (B2/C1 level) is a strong advantage.

Notes

GIZ is a signatory of the Diversity Charter. Recognition, appreciation and inclusion of diversity in the company are important to us. All employees shall be valued - regardless of gender and gender identity, nationality, ethnic origin, religion or belief, disability, social background, age or sexual orientation.

Please be informed that you are only allowed to apply for this internship if you are currently enrolled as a student or graduated not longer than six months ago from the start of your internship.

We pay a monthly stipend of €2.134,52 (gross).

We support equal opportunities and welcome applications from people with disabilities.

For further information, please contact Ms Flicke-Lötzsch (sandra.flicke-loetzsch@giz.de).