Inside Sales Manager - EMEA

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. Our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA, and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

The Inside Sales Manager

is accountable for managing the successful execution of sales initiatives, policies and programs for a specific location, in support of business plans and strategic objectives; and for pursuing new business to meet annual Company goals.

Responsibilities:

1. Contribute and drive revenue delivery on target in accordance with committed annual plan
2. Lead by example in maximizing sales at existing accounts and actively propose and negotiate opportunities for additional value-added sales and services
3. Promote and maintain positive working relationships with customers and suppliers to achieve best exposure in the market
4. Monitor, manage and/or resolve complex account issues in a cost-effective and timely manner
5. Generate business opportunities, determine the need for cross-division teaming and external strategic partner/alliances to gain business
6. Increase market share and retain OEM customers by leveraging FDH America’s capabilities
7. Oversee preparation of sales quotations, sales orders, long-term/contract bids, contract language, part classification for investment, monthly metrics, annual customer forecasting/sales budgeting and customer service measurements
8. Design and manage the team’s strategy and direction to deliver the quarterly and full year revenue goals and objectives
9. Generate, maintain, and present strategic sales plans, account plans, sales funnels capture plans and order forecasts
10. Provide timely forecasts of revenue, business capture, sales and orders booking, status of pursuits and proposals
11. Interact and coordinate with internal departments including Customer Service, Purchasing, Finance, Quality and Operations
12. Drive growth and exceed the sales plan through a balanced allocation of resources and sales strategy
13. Create and maintain overall Customer Satisfaction through feedback & assurance of clear and consistent communication between the customer and the leadership team
14. Review new contracts and contribute to the development of new business opportunities
15. Develop business cases, proposal strategies and lead overall proposal activities for customers' Requests for Proposal
16. Identify key customer challenges and drivers to transformation
17. Collaborate and build strong relationships with internal teams and customers
18. Interact professionally with other employees, customers, and suppliers
19. Oversee customer order fulfillment functions, customer order review, order entry, expediting and customer service activities
20. Perform other duties as assigned

Basic Qualifications:

1. Bachelor's degree required with a preferred major in Business or related field
2. 5+ years prior experience in Sales and Marketing
3. 3+ years of business development, high-level account management, customer relationship management experience, or project and customer program management with established contacts
4. Aerospace distribution experience (required)
5. Strong leadership skills, with the ability to motivate and engage employees across multiple teams.
6. Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop effective solutions.
7. Able to demonstrate an ability to maintain strong, beneficial business relationships to produce sales
8. Proven ability to mentor and motivate others to excellence in performance, and on-time and error-free productivity
9. Ability to plan profitable sales and operational strategies to meet or exceed required goals
10. Ability to effectively manage and develop others to successfully execute all critical functions of the Branch facility
11. Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
12. Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
13. Ability to be detail-oriented and perform in-depth account research, if required
14. Maintain clear and accurate data entry, documentation and reporting skills, as required
15. Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
16. Familiarity with aerospace industry quality compliance requirements, including AS9120, ASA100

FDH is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.