Inside Presales Technical Consultant (m/f/d) - Computing

Inside Presales Technical Consultant (m/f/d) - Computing

Description -

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultant (TC) team, where you will serve as trusted advisors to our customers, partners, and sales professionals. This role within the Global Services & Solutions organization is ideal for juniors or professionals with a minimum of 2 years of relevant experience. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.

About the Role:

As an Inside Presales Technical Consultant (m/f/d), you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services, and solutions. Our team supports multiple languages globally, fostering a diverse and collaborative work environment.

Key Highlights:

1. This job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
2. The ideal candidate should have a genuine passion for technology and a high level of proficiency in German language. English fluency is required for internal communication, team meetings, and training. Proficiency in another European language is considered a significant advantage.

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. We assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities:

1. Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.
2. Respond to and track technical inquiries from internal or external requestors.
3. Present the advantages of HP’s Personal Systems products and solutions.
4. Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
5. Support sales opportunities with in-depth technical knowledge of HP’s offerings.
6. Provide support on the status of technical and environmental regulations.
7. Deliver training to other departments on Personal Systems products and solutions.
8. Manage technical escalations and provide proactive updates to the sales community.
9. Collaborate with various technical resources, both within the Presales organization and Worldwide Divisional resources.
10. Maintain a high level of service quality and total customer experience (TCE).
11. Ensure a competitive and appropriate level of technical and professional competence.

Knowledge and Skills Required:

1. Bachelor’s or Master’s degree preferably in a technical/engineering field like computer science or equivalent experience.
2. Typically, minimum 2 years of relevant work experience.
3. Current experience and knowledge in computer technologies, hardware, operating systems, software, and networking technologies.
4. Advanced proficiency in spoken and written German and English; proficiency in another European language is advantageous.
5. Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
6. Self-motivated with the ability to operate with minimal tactical direction.
7. Demonstrated motivation to seek knowledge and continuous learning.

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments, such as Technical Marketing, Product Management, IT, etc., within the company are also possible.

What do we have to offer?

1. Employee-oriented corporate culture - our « HP Way »: we value enthusiasm, regular feedback, trust and respect within our teams. We want to promote meaningful innovation within each and every employee by giving them the opportunity to grow from their mistakes and get new inspirations through collaboration in our regional/global teams.
2. A well-adjusted work-life-balance due to flexible working hours and home office regulations.
3. Attractive salary package with additional benefits, such as 30 paid leave days, company pension plans, a long-term time account, bike leasing, employee counselling programs, wellness initiatives etc.
4. Equal opportunities and continuous career development, e.g. as part of the global mentoring programs, e-learning platforms.
5. Multiple Employee Impact Networks such as Next Generation Network, Women’s Network and Pride Network which organize interesting trainings and after-work events to expand your network.

You are convinced to be a perfect match? Then join our HP family and apply now! (Please submit your CV in English)

You want to know more about us? Then click here to get more insight into our «HP Way» :

www.instagram.com/hpcareers

www.linkedin.com/company/hp

www.jobs.hp.com

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Job -

Services

Schedule -

Full time

Shift -

No shift premium (Germany)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement