Infrastructure Manager Germany

The Company
Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

About IT at Yusen
It’s an exciting time to join us as we’re transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we’re on a journey to create one European IT organization to take on this challenge. We’re bringing together our talented IT professionals from 12 counties as one team. They’ll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we’re committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?

About the Job:
We are looking to hire for an Infrastructure Manager who will be responsible to deliver qualitative infrastructure and hardware services to Yusen Germany. The IT services are delivered through a hybrid delivery model for OpCo team of infrastructure engineers (L1/L2) and for our Central RSSC IT teams (L3). The successful candidate will be responsible for overseeing the technological infrastructure in Germany. This role will involve managing and ensuring the reliable operation of IT systems, networks, hardware, and software essential for the business’s operations. The Infrastructure Manager plays a critical role in strategic planning, deployment, maintenance, and support of our organization’s IT infrastructure.

Management:

1. Manages and coaches the team.
2. Increases the knowledge of the team to realize team goals.
3. Drives process and service improvement.
4. Maintains and creates procedures in line with RSSC IT policies, acts as process owner for all matters within the responsibility area, in cooperation with the Regional IT Director.
5. Implements the Department(s) strategy plan(s) in line with the European IT Strategy and Business plan.
6. Liaises with internal (RSSC IT)/external IT partners to deliver qualitative IT services and improve performance.
7. Responsible for the OpCo IT Service Delivery part of the IT budget.

Operations:

1. Supports and participates to resolve incidents – changes within agreed SLA with the team.
2. Acts as first escalation point.
3. Acts as Hardware-Infrastructure point of contact towards the business.
4. Organizes OOH P1 standby support in collaboration with the Regional IT Director.
5. Builds and maintains a resilient and flexible IT landscape with maximum uptime within approved budget.

Project:

1. Takes on the role of project manager for Country IT projects.
2. Supports and participates to deliver project milestones within agreed budget and timelines.

Administration:

1. Manages the planning of the team.
2. Approves holiday requests considering company guidelines and IT occupation.
3. PDR of the team members.
4. Ensures procedures, knowledge base, assets, are properly documented in line with departmental guidelines.
5. Procures IT assets in compliance with Company approval limit matrix.

QUALIFICATIONS:
REQUIRED LEVEL OF EDUCATION: Bachelor or Master degree, preferably IT oriented.

REQUIRED SKILLS AND COMPETENCES:

1. Analytical skills.
2. Project management skills.
3. Generalist, professional knowledge of IT hardware, telecom and infrastructure.
4. Good verbal and written proficiency in Dutch and English. French is a plus.
5. People management skills.
6. Service-orientated.
7. Pro-active attitude.
8. Flexible.
9. Accurate.
10. Able to work with deadlines.
11. Team player.
12. Passionate about technology, innovation and digitalization.
13. Good knowledge of German and English.

What we offer:
A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement:
At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.

THIS IS HOW IT WORKS:
To apply, use the link. We are intrigued by your application and will reach out to you for a phone call. Successful call? Let's meet live or via video. Meet potential team members in a friendly interview. As part of our assessment process (if applicable), complete an assessment to gauge your skills and abilities. Final stage: negotiate terms, sign, and welcome onboard!