HR Manager / in (m / w / d)

Rakuten Symphony is going to bring its network architecture to the world through Symworld. The final goal is to offer telco companies around the world a secure and open mobile network at high speed and low cost. We provide access to Rakuten Mobile’s network design combining virtualization and automation, so that customers can purchase and deploy their network wherever they are in the world.

We are seeking a results-oriented HR Coordinator to support us in Germany. The HR Coordinator supports and facilitates Rakuten’s HR processes and completes administrative tasks for all business locations. The HR Coordinator is the first point of contact for Rakuten employees, accurately answering HR-related questions and providing exceptional customer service. The role also provides support to the HR Business Partner team and liaisons with other HR teams, IT, Finance, and Accounting. The HR Coordinator maintains the HRIS database, onboards new hires, and completes other projects with precision and efficiency. The ideal candidate will have a positive, can-do attitude with a desire to broaden their HR knowledge and skillset.

Responsibilities

• First point of contact for managers and employees on the HR Information Systems (Workday) and the joiner/leaver process.
• Act as point person for HR-related questions such as time off, payroll, Workday, and benefits.
• Onboard all new hires and facilitate First Day Orientation with the local office manager.
• Ensure employee data accuracy in Workday: update Workday system for one-off changes such as job changes, job profiles, promotions, location changes, manager updates, compensation adjustments, etc.
• Oversee German Employee documentation: contracts and ad-hoc letters (merit, bonus, promotion).
• Oversee the administration of employee benefits programmes, ensuring competitive and cost-effective benefits.
• Provide Payroll Specialist any payroll changes for DE.
• Review all local policies in line with legislation changes with guidance from the HR team, creating process flows for employee/management understanding.
• Work with immigration specialists on visa applications and relocations.
• Work with employees and business on maternity and paternity leave.
• Process monthly and ad-hoc HR invoices on the in-house accounting system.
• Manage the exit experience: conduct exit interviews, collate data, and build reports.
• Collaborate and build relationships across teams.
• Collate regular and ad-hoc people reports for senior management and the wider business.

Qualifications

• Associates degree required; Bachelor’s degree preferred and/or 2 years of relevant HR experience.
• Proficiency with MS Office.
• Exceptional time management skills.
• Excellent interpersonal, verbal, and written communication skills.
• Organized and detail-oriented.
• Ability to prioritize and reassess needs in a fast-paced environment.
• Strong team-player mentality.
• Fluent in English and German.
• Motivated colleagues, an international team, and a start-up environment.
• 30 days of annual leave.
• Modern workplaces, cool office space as well as high-quality equipment.
• Excellent prospects due to strong growth, fair pay, and bonus opportunities.

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success:

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

Are you excited by the opportunity to help build a brand in Germany? We are looking forward to your application!

Rakuten Symphony is building a nationwide mobile network based on the Rakuten Communications Platform successfully deployed in Japan and developed in Singapore.