Head of Technology Workforce Strategy and Management - Digital Business Services

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Head of Technology Workforce Strategy and Management.

Role purpose

As one of the world’s major global banks, HSBC’s Technology function manages one of the largest global Technology investment portfolios (c.$4bn) and employs c.53,000 resources, split across 51 countries.

The Group Technology, Innovation and Data Workforce Strategy & Management leader is responsible for defining and implementing a workforce strategy for the 53,000 person organization at HSBC. This will involve the development of a workforce strategy framework and principles to design and implement the future state shape, size, and location of the organization alongside development and roll out of a global Talent strategy across Technology.

The role will be responsible for the design, implementation, and management of efficient global operational processes surrounding people and talent including development and oversight of executive data analytic metrics and management reporting. They will provide thought leadership and subject matter expertise to drive best practice as a key influencer of organizational agility across the bank.

Talent Strategy:

1. Attract best in class Talent at scale through the alignment of our organizational and workforce design and implementation. Build the HSBC brand to become the employer of choice. Streamline the hiring process to enable hiring at scale.
2. Ensure we retain our best talent through proactive engagement strategies that ensure our people are aligned to the firm strategy and goals and are motivated to excel at achieving them.
3. Provide ongoing growth opportunities and build upon our leadership capabilities to enable a high-performance and inclusive work culture where our people can thrive.
4. Diversity, Equity and Inclusion – as a horizontal across the above 3 categories, drive an agenda which enables the organisation to attract, retain and grow industry leading diverse talent.

Governance and Committee Memberships

1. Lead Technology Workforce Strategy forums, including:

• Chair of Workforce Governance Forum (new)
• Monthly Organisational Design Authority

• Weekly Operations Director calls
• Technology Exco

Principal Accountabilities and Responsibilities

1. Workforce Strategy – Define the Technology workforce strategy in accordance to Financial Resource Plan and ensure alignment to Group Strategy:

• Define the Technology, Innovation and Data Target Operating Model and Organisational structure to effectively deliver Technology services to the bank including location strategy, resource mix capability requirements and talent strategy.
• Define 2024 to 2028 Technology workforce plan in line with Technology Financial Resource Plan.
• Establish Technology, Innovation and Data workforce targets and Global Functional and Regional workforce plans in line with the Strategy – supported by fully-costed headcount model.
• Create optimal Technology, Innovation and Data location strategy in adherence to top-down Group guidance and Global Functional and Regional teams bottom up demand.
• Chair the Technology Organisational Design Authority (ODA) for senior roles and consult Global Functional and Regional teams on ODA submissions.
• Support the Digital Acceleration Programme People and Talent workstream where required from Tech workforce strategy perspective.
• Provide ongoing and additional support for HR Technology on confidential assignments.
• Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Technology’s future state workforce.
• Drive the long term Strategic Workforce future state architecture and tooling in partnership with other group functions.

• Responsible for ensuring Global Functional and Regional Technology teams workforce plans are aligned to the workforce strategy in line with the Financial Resource Plan and organisational design targets.

• Attract – drive continuous improvement in to end to end hiring processes, to attract a diverse talent pipeline and position HSBC Technology, Innovation and Data as an employer of choice in our target markets.
• Retain – focus on inclusion, high performing leadership and people manager effectiveness, clear succession plans and defined career pathways reflected by uplift in inclusion, engagement and career index metrics.
• Grow – training and development practices in-line with workforce strategy, ensuring a clear future state view of skills requirements is constantly aligned to both in hiring and on-going proactive re-skilling and mobility.
• Ensure Diversity, Equity and Inclusion (DEI) as a horizontal is embedded across all the above.

Leadership & Teamwork

1. Senior member of the Technology, Innovation and Data Chief Operating Office team
2. Manage the Technology, Innovation and Data Chief Operating Office Workforce Strategy & Operations and People Strategy
3. Build a community and be a key influencer to ensure global consistency for global functional and/or regional aligned Chief Operating Office teams that are involved in people and talent initiatives across Technology, Innovation and Data
4. Key partnership with HR