Head of Technology Third Party Management - Digital Business Services

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Head of Technology Third Party Management.

Role purpose

The role holder will be responsible for third party lifecycle management of c.2k Vendors with c.$4.4bn annual spend. Third Party resources are utilised across Technology for hardware / software / services and resource augmentation. The role holder will partner with senior Technology management, Business and Function-aligned Operations Directors, Regional Leads and cross functional stakeholders (e.g., Procurement / Legal), and key strategic Vendors to provide effective oversight and support across the Third Party Management lifecycle.

The role holder will design, implement and manage efficient and effective operational processes; act as an independent challenge authority and provide direction to ensure Technology leverages Third Party capabilities in an optimal manner whilst protecting HSBC from unnecessary risk. The role holder champions and drives sustainable uplift in resiliency and service delivery across Third Party-provided services.

Governance and Committee Memberships

• Represent Global Head of Operations and Strategy at third party related governance forums including:
  • Cybersecurity Vendor Management Board (VMB)
  • Tech Third Party Cost and Commercial Board
• Lead for updates on Technology Third Party Management including:
  • Weekly Operations Director calls
  • Technology Risk Committee Management Meeting
  • Chief Operating Office Risk Committee Management Meeting

Principal Accountabilities and Responsibilities

1. Define and implement process to oversee and govern the end to end 3rd party process in Technology
   • Design and Operationalise an end to end process to ensure Vendor engagements are:
     • Aligned with the Group Chief Information Security Officer’s (CISO’s) strategy and Group Control and Domain strategy
     • Supported by Enterprise / Security Architecture
     • Aligned with the Technology strategy including workforce / organisational design principles
     • Structured in the most efficient way to ensure the correct Vendors are being considered and engaged for the proposed work
     • Aligned to approved budgets
   • Ensure visibility of Vendor performance (Key Performance Indicators) and opportunities for improvement
   • Support Vendor selection and run through the deal structure for new and existing Vendor engagements
   • Review tooling and governance to support end to end third party process including: third party service requests via Pioneer, Vendor performance metrics, renewal process
   • Drive third party management consistency and best practice across Technology including across Third Party Engagement Manager (TPEM) and Third Party Risk Officer (TPRO) communities
   • Oversee ongoing global service resilience uplift and embed all required changes into the end state third party operating model
2. Assess opportunities to optimise number of third party providers
   • Reduce number of third party providers without compromising service quality
   • Define and execute clear supplier management metrics to drive consistent quality, aligned to Third Party Governance Framework
   • Support Supply Chain Optimisation (SCO)
3. Manage the End to End contractual & cost approval and payment process for 3rd parties
   • Responsible for Third Party Cost management process; clear and effective control and approval process of all third party spend to enable optimisation of third party providers; optimise rates without comprising service quality; continuous improvement, build out and automation of One Purchase Order (PO) process; standardised accruals methodology globally.
   • Review and action opportunities for benefits realisation arising from the implementation of new tools

This role holder will partner closely with Procurement, Architecture and the rest of the Global Head of Operations and Strategy leadership team (e.g., Workforce Operations & Strategy, Financial Management).

Leadership & Teamwork

• Senior member of the Technology, Innovation and Data Chief Operating Office team
• Manage the third party management team in Function and influence third party management across Technology
• Build a community and be a key influencer to ensure global consistency for global functional and/or regional aligned Chief Operating Office teams that are involved in 3rd party and vendor processes across Technology, Innovation and Data
• Key partnership with Procurement