Head of Hospitality Training & Development (m/f/d)

About Us

BSM Cruise Services is the cruise services business unit of Bernhard Schulte Shipmanagement (BSM), one of the world’s leading third-party ship managers.

At BSM Cruise Services, we celebrate a culture of togetherness. Caring for and learning from each other is at the base of our success. Our superpower is our diversity. The wealth of different nationalities, talents, and diverse expert knowledge boosts our capacity to be creative and to innovate, while we operate with greatest respect to the well-being of our staff, passengers and vessels.

Are you interested in exciting career opportunities, personal growth, and great development options? Then join the BSM family!

We’re looking forward to meeting you!

Job Objective

• Developing and leading the department responsible for the BSM Cruise related hospitality training and development goals and objectives.
• Designing, implementing, and overseeing comprehensive training and development programs and hospitality specific procedures.
• Identifying and addressing learning needs, creating effective training content, and evaluating program effectiveness.

Key Accountabilities

• Support BSM Strategy and Strategic Goals
  • Develop, implement and manage the BSM Cruise hospitality training strategy and initiatives
  • Establish partnerships and enhancing in-house training to support our clients in key seafarer origin countries
  • Develop and maintain exceptional customer relationships
• Curriculum and Content Creation
  • Collaborate with relevant department heads to identify targeted training needs and seek input from seafarers on training requirements
  • Lead the creation of training content and delivery methods
  • Oversee on-board and shore trainings and training initiatives customized for cruise ship hospitality and catering teams
• Resource development and Customization
  • Recruit, train, and lead the hospitality training team, covering key areas such as front desk, housekeeping, and food and beverage departments
  • Establish collaborative feedback mechanisms to continuously refine and improve training programs
  • Collaborate with external partners on content creation and delivery and leverage synergies with other BSM and Schulte Group units
• Training and delivery
  • Deliver engaging and interactive training sessions both onboard and onshore
  • Assess and monitor the effectiveness of training programs

Requirements

Education & Work Experience

• Bachelor’s degree in hotel management, culinary arts management or F&B management or related field
• Certification in training and development or proven experience in curriculum design
• A minimum of 5 years’ experience on a cruise ship, with management-level experience in F&B or Galley
• Proven experience, minimum 3 years, as a Training and Development Manager or a similar role, preferably in a Cruise line company or a certified trainer within the cruise industry
• Experience in a leadership role in a hospitality training school preferred
• Knowledge of current trends and technologies in learning and development
• Ability and willingness to travel as needed
• Proficient in English language (both written and oral) and additional proficiency in languages such as German or French is advantageous

Benefits

Why you should join us!

You may choose up to three benefits from our benefits-catalogue:

• Contribution to our Canteen
• Free Ticket for the local public transport
• Internet Fee
• Bike Leasing (JobRad)
• Childcare (KITA contribution)
• Language Courses
• Fitness Contribution
• Urban Sports Club Membership

In addition, you will benefit from:

• Flexible working hours and home-office entitlement
• Annual leave days: 28-30 (depending on length of Service)
• Open-door policy and flat hierarchies
• A beautiful office in the heart of Hamburg