Head of Customer Service & Logistics Germany (m/f/d)

Head of Customer Service & Logistics Germany (m/f/d)

Field of Work: Marketing & Sales

Location: Einbeck, Lower Saxony, DE

Legal Entity: KWS SAAT SE & Co. KGaA (0001)

Contract Type: Regular

Is Full Time?: Yes

Onsite/ Remote:

Job ID: 14675

Imagine leading a dynamic team that shapes the customer experience from order placement to final customer satisfaction. As our new Head of Customer Service & Logistics Germany (m/f/d) at KWS SAAT SE & Co. KGaA, you will not just manage processes—you will craft journeys that reflect our commitment to excellence.

Guiding a team of passionate experts, you will ensure our supply chain flows seamlessly, delivering trust and reliability to our clients, from farmers to professional partners. Your leadership will leverage cutting-edge IT and ERP systems to streamline operations, elevating the customer experience.

If you thrive on blending strategy with hands-on problem-solving, this is your chance to set new standards in customer service and logistics, driving success across our entire network.

This is a permanent role to be filled in full-time. Your place of work is at our HQ in Einbeck or Wohlde.

Your New Tasks:

• Driving the change process to a customer centric organization
• Leading, empowering and developing the disposition and customer service team to ensure the best customer service to our clients
• Work closely with the sales, production, and the international logistic team to secure the best possible service for direct clients & partners
• Timely deliveries and seed stock management in collaboration with external partners and local team
• Proactively developing the complete logistic / supply chain system according to the German market needs and different strategic initiatives
• Setting up and elaborating objectives, policies and procedures for logistic activities and initiatives in close exchange with Sales and Marketing (Connecting Sales, SDL)
• Local interface between IT, logistics and commercial teams
• Managing all after sales processes, accurate and timely invoicing to all clients, first level support in all customer related topics
• Seed certification and seed sample coordination
• Order management in Salesforce and SAP, Drive automization and maximize cross crop synergies (S4 roll-out, SF lightning, dealer portal)

Your Profile:

• University Degree in supply chain, logistics, economics or comparable
• Relevant experience in logistic services and/or customer/sales support
• Knowledge of agricultural market is a plus
• Operational knowledge of SAP and Salesforce
• Knowledge of general IT programs and IT affinity
• Experience in leading a team
• Very good command of both German and English

Our Offer:

• An exceptionally interesting and varied job in an international environment with the opportunity to contribute innovative ideas
• Working in an international, highly motivated and dynamic team with flat hierarchies
• Flexible working hours with the possibility of mobile working (hybrid)
• As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision - a culture that is also lived in practice, e.g. through an open and friendly work atmosphere
• In line with our motto: "Make Yourself Grow!" we promote individual professional and personal development.
• As a basis, we offer excellent work equipment (high-quality, ergonomic workstations, several monitors, air conditioning) and sufficient free parking spaces at the location.
• We also create the appropriate framework conditions: capital-forming benefits, Christmas and vacation pay, childcare allowance, company bicycle

We look forward to receiving your online application.