Global Service Officer (IT) (all genders welcome)

Global Service Officer (IT) (all genders welcome)

Dortmund, North Rhine-Westphalia, Germany — thyssenkrupp nucera AG Co KGaA

Type of contract: Full-time, Permanent

Experience level: Professionals

Remote work: Possible

Job field: IT

Status: Ongoing recruitment, entry date flexible

As the Global Service Officer (IT), you will be responsible for the seamless operation and provision of IT services across all international locations. The focus will be on engineering software. This role involves ensuring high service availability, providing user support, and optimizing service delivery.

Tasks

• Overseeing the provision and support of software applications.
• Developing and implementing a comprehensive support concept for users.
• Monitoring and ensuring compliance with Service Level Agreements (SLAs).
• Coordinating and communicating with software vendors.
• Procuring and managing software licenses.
• Collaborating with IT infrastructure teams to continuously improve service quality.
• Managing IT service projects and initiatives on a global scale.
• Providing detailed reports and analyses on service performance for IT management.

Your profile

• A degree in computer science or a related field.
• Several years of professional experience in IT service management, preferably in a global role.
• Experience in providing and supporting technical software in the engineering/construction environment is highly desirable.
• Proficiency in English, both written and spoken.
• Strong customer orientation and a commitment to service excellence.
• Ability to thrive in a dynamic and fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team and build relationships at all levels of the organization.

Benefits

As part of the thyssenkrupp group, we offer our employees high-level conditions and many benefits:

• Performance-related compensation according to collective agreement Metal & Electro NRW.
• Attractive old-age provision models.
• Groupwide learning measures.
• Thyssenkrupp Group health campaigns and programs.

At thyssenkrupp nucera, we attach great importance to individual needs - to this end, we are constantly developing as an employer and offer a wide range of benefits for your perfect working-life-balance:

• In an environment characterized by flat hierarchies and a lot of personal responsibility, we create space for individual development.
• We offer further training and support in line with your individual strengths and goals to optimally accompany your career path.
• In intercultural and interdisciplinary teams, communication at eye level is our top priority.
• Flexitime, part-time, home office, mobile working abroad: whenever possible, we give you the flexibility you want for your work.
• For the perfect office days, we provide state-of-the-art equipment at our global locations as well as quiet and communal areas for every situation.
• For a potential move to a location near the office, we will support your relocation organizationally and financially - also internationally.
• Your personal business buddy will be at your side during your induction - so new starters quickly get to know the company, the department, and their colleagues.
• If that's not enough for you: by working on green hydrogen technologies, we are ensuring clean energy for the future. Be a part of it: new era is you.

Contact

Victoria Babbel
People Attraction and Acquisition Expert

nca-de-recruiting@thyssenkrupp-nucera.com