Global Commercial CRM Manager (m/f/d)

Company: Heraeus

Permanent

Full Time

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality.

About Heraeus Conamic

We are one of the leading materials specialists for the production and processing of high-purity quartz glass and other high-grade materials such as ceramics and novel composites. Our innovative products enable the production of state-of-the-art semiconductor chips or medical lasers for minimally invasive surgical procedures through flexible optical fibers. As a global player with over 1,400 employees, we have sites in the USA, UK, Germany, China, and Korea. Our ambition is to become a leader on the topic of sustainability in our energy-intensive industry.

The following challenges await you:

• You act as the responsible and accountable Lead for all HERAEUS Conamic Commercial CRM ecosystem projects, with specific focus on related People, Processes, Systems, and Business Intelligence.
• You act as the strategic interface between the CRM Users and their managers, defining the to-be-situation, define and execute a change management plan across all CRM stakeholders to ultimately improve process- and data quality.
• You define CRM Key User skills, establish and maintain a CRM Key User community, including regular touchpoints to share news and gather feedback, while establishing a shared resource site (TEAMS or similar), etc. and deliver training.
• You define and manage the CRM governance process, including the end-to-end enhancement request process (identify, document, evaluate, approve, develop, test, train) and User support.
• You define standard operational procedure (SOP) to enforce a high level of data quality.
• You define, compile, and disseminate system usage data and suggest areas of improvement in terms of data quality and usage KPIs, while contributing to incentive plan decisions.
• You define the primary and secondary KPIs for each CRM role, including possible visualization options via a suitable BI tool.

Your Profile:

• Minimum of ten years' experience in a commercial environment (e.g., sales, CRM, commercial excellence...)
• Effective communication skills in German and English (fluent) and ability to work effectively across different teams.
• Proficiency in commercial software (SAP, CRM).
• Strong customer orientation and an analytical mindset.
• Experience in an international commercial environment (EU, US, Asia) and the ability for international travel (20%).
• Making things happen - exciting tasks that impact the entire organization.
• Shaping the future - solving the critical issues of tomorrow.
• Open space - come up with fresh ideas, take ownership, and grow with the scope of your work.
• Attractive compensation - in addition to the good remuneration package, there are rich social benefits of a responsible family business.
• And much more - mobile working, open-space office, 30 days vacation.

Curious? Apply now!

We look forward to receiving your documents by reference code 56607 via our online application portal.

Any further questions?

Our Recruiting Team, Heraeus Conamic, is happy to assist you by email: recruiting.hqs@heraeus.com. Or visit us at www.heraeus.com/careers.