Global Business Relationship Manager (m/f/d) Marketing, Sales & Service (EMEA)

Your responsibilities

• Plan, develop, own, and drive a global IT strategy for the assigned domain under the guidance of the BRM Head.
• Lead the Global Service Subdomain by supporting short-term and long-term global service strategies, focusing on the identification and coordination of IT-related domain demand.
• Foster, shape, and manage the business demand for IT investments in the assigned domain across all geographies and business units. Select the appropriate approach to meet business needs and manage dependencies (both risks and opportunities) between other domains. Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (with appropriate scoping and clear benefits definition). Consult the BRM Head as needed in cases of complex, large-scale, or high-risk business changes.
• With the support of the BRM Head, establish and maintain a multi-year roadmap of the Business Capacity Model and the System Landscape for IT systems related to domains in scope; synchronize it with Data Management, BI, and Gen AI roadmaps. Identify and manage global requests for proposals, analysis, recommendations, and execution with vendors.
• Communicate, coordinate, and connect the business mission, plans, and priorities to the application domains and related IT functions. Engage with the IT delivery organization(s) to plan and provide appropriate support.
• Once projects are in flight, the BRM will be accountable for IT delivery, working closely with the Solution Delivery and Infra & Service Delivery teams. After project completion, establish a learning and improvement review process to continuously enhance business value generation.
• Together with the BRM Head, coach executive business stakeholders and their direct reports, continuously raising their digital literacy. Enable them to articulate technology needs and requirements that will advance business performance. Proactively share technology advancements and market success stories in the respective domain. Consult with Enterprise Architecture in developing the enterprise roadmap.
• Drive the engagement of the Global Service subdomain, involving communication and collaboration with all relevant senior stakeholders in the domain.
• As the IT organization's chief advocate, support the BRM Head in informing and influencing domain executives so that they understand, support, and adequately fund projects that align with IT goals, such as enterprise architecture and the infrastructure/application strategy. Notify the business of IT plans and changes, and their impact on business performance or plans.
• Run an internal VoC (Voice of Internal Customer) process to evaluate satisfaction levels with IT service delivery and identify improvements required in IT/Business Units to further increase the value delivered by IT projects and services.

Your qualification

• Bachelor's degree or higher in Computer Science, Business Administration, or a related field (or equivalent experience)
• BRM Institute Certification is a plus but not mandatory.
• Minimum of 7 years of experience as a Global General Manager or Senior IT Consultant in the assigned business domain and related areas.
• Knowledge of the service industry.
• Experience in both solution consulting and implementation/support.
• Proven experience with new digital-driven customer solutions in the medical industry is a plus (e.g., AI for computer-aided diagnostics).
• Minimum of 5 years of experience in value creation and demand planning activities.
• Experience with Design Thinking, Value Stream Mapping, and Business Capability Modeling is a plus.
• Strong understanding of major business processes, key performance indicators, best practices, and business and technology trends in the assigned business domain.
• Experience successfully managing executive stakeholders in multiple geographies.
• Demonstrable interpersonal, problem-solving and coordination skills.
• Flexibility for conference calls outside of local business hours, as well as some travel.

Your benefits

• Flexible working hours, remote work possible (up to 60%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Bike leasing