Global Account Executive (Telecom) M/F/D

Global Account Executive, Telecom (Germany)

This position is part of Wipro Germany (GmbH).

The disciplinary manager for this position is Amit Kumar J.

Your mission:

The Global Account Executive is accountable for both farming (up-sell and cross-sell) and delivery in a large account. You will be responsible for driving profitable growth from the account/s by:

• Developing strategic relationships with decision makers and influencers in the customer’s organization.
• Creating and sharing sales success stories.
• Ensuring customer satisfaction through world-class delivery.

Your tasks will include:

• The Global Account Executive develops and strengthens relationships with decision makers and influencers in the account. He/she drives penetration in various functions including outside CIO and should become a trusted IT advisor to the customer, participating in strategic planning.
• The Global Account Executive builds a trusted group of referable contacts who can vouch for Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections, and gains access to new contacts, ensuring a balance of customer engagement across business, management, and operations.
• The Global Account Executive identifies opportunities for growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy, regularly monitoring sales trends and market dynamics.
• You will be responsible for mentoring and nurturing the next line of leadership in the account team, ensuring high customer satisfaction, loyalty, and quality of experience. You will communicate progress against the account plan and other related developments to all relevant stakeholders.
• The Global Account Executive ensures cross-geographic synergies in project management and delivery execution. He/she orchestrates internal resources in sales and delivery to enhance the customer/s' delivery experience and conducts regular delivery reviews to prevent cost and schedule overruns.
• The Global Account Executive monitors key metrics regularly and plans initiatives and actions to achieve cost optimization and improve service standards. He/she identifies potential weak areas in delivery and devises corrective action plans to ensure on-time and defect-free delivery.
• He/she optimally utilizes resources towards effective implementation of development and delivery plans.
• He/she showcases Wipro’s solutions as a strategic fit for the customer organization through workshops, presentations, and executive meetings, pushing for higher-value services and solutions in line with Wipro’s offerings.

Skills and experience:

• At least 12+ years of experience in managing big accounts in the IT professional services field.
• Experience in global service delivery models.
• Strong background in Application Services, Engineering services, and infrastructure services preferred, including Digital and Cloud sales.
• Telecom industry domain expertise.
• Experience working with clients in Germany and business fluency in English and German languages.
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization.
• Previous experience in managing 25+ million USD annual portfolios.

Candidates with disabilities and appropriate suitability are favored.