German Speaking Junior Onsite IT Support Analyst mwd

• Provide Tier 1 support for the M365 platform via phone, email, and ticketing system.
• Perform troubleshooting as required. Lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Perform daily system monitoring to ensure data security, availability, and integrity of required resources and proper recording of application logs and reviews.
• Participate in required compliance activities as needed, including data log collection, statistical analysis, and proper reporting standards.
• Escalate issues to appropriate teams within IT as needed.
• Manage incoming helpdesk tickets and assign appropriately.
• Flexible to work in an IT Tech Cafe onsite in Nrnberg office.
• Provide hardware and software support for the end-user community.
• Provide touch support to the Network team for network troubleshooting.
• Travel between other German offices may be required, as well as possible international travel to support other NIQ offices.

Qualifications:

• Good IT level skills around supporting workstations (Windows 10/11, Office 365).
• Good communication skills.
• Manage and support desktop software and hardware infrastructure.
• At least 1 year working in a similar IT support role.

Additional Information:

• Main office: Sophie Germain Straße, Nrnberg, Germany.
• Support other offices in Germany.
• Flexible working environment.
• Volunteer time off.
• Employee Assistance Program (EAP).

About NIQ:

NIQ is the world's leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms, NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world's population.

For more information visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion:

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center.

Remote Work:

Employment Type:

Key Skills:

Baan, English Language, Ideas, Access, Games, Application Management