German-Speaking Customer Success Manager for our Enterprise Customers

Are you a strategic thinker, passionate about customer success, and fluent in German? Then this is for you!

At Tacton, we don’t just deliver software—we build long-term partnerships that drive business transformation. As a Senior Customer Success Manager, you’ll play a pivotal role in ensuring our enterprise customers maximize the value of their investment in our CPQ (Configure, Price, Quote) solutions.

What you will do

As a Senior Customer Success Manager at Tacton, you will be responsible for building and maintaining strong, strategic relationships with several of our key enterprise customers. This role is essential for our business model by overseeing the entire customer lifecycle, from onboarding and implementation to renewal and expansion. In this role, you will be the owner of your customer portfolio, acting not only as a key point of contact but also as a trusted advisor and advocate for the customer within Tacton. You will be instrumental in ensuring that customers' voices are heard while proactively identifying opportunities to drive their success. Additionally, you must be able to navigate and balance the needs of various internal stakeholders, ensuring alignment between customer objectives and Tacton’s strategic goals.

Key Responsibilities:

1. Own customer relationships – Serve as the primary point of contact for several of our larger customers, building and maintaining strong relationships with upper management across both IT and business departments.
2. Drive business value – Act as a trusted advisor, ensure customers achieve their goals through the full lifecycle of the CPQ solution, from onboarding to value realization.
3. Increase product adoption – Proactively engage with customers to help them leverage our technology for maximum impact.
4. Identify new opportunities – Collaborate with Sales to drive growth through upsell and cross-sell opportunities.
5. Prevent churn and boost retention – Anticipate challenges, mitigate risks, and ensure a seamless customer experience.
6. Work cross-functionally – Partner with Product, Services, and Support teams to create a frictionless customer journey.

Who you are

• 5–10 years’ experience in Customer Success, Account Management, or a similar role in a B2B SaaS environment.
• Fluent in German and English – You can communicate seamlessly in both languages.
• Strong communication and relationship-building skills meaning the ability to engage at C-level.
• A problem solver – you understand business processes and can turn challenges into actionable solutions.
• Tech-savvy mindset – Experience with CPQ, ERP, or enterprise software solutions is a big plus.

We’re looking for you who are proactive, solutions-oriented, and collaborative and thrive in a fast-paced, customer-centric environment.

Furthermore, we offer you a fun and challenging role and flexible work environment!

What we offer

• Work with Cutting-Edge Technology – Tacton is a leader in CPQ solutions for the manufacturing industry, here you will get the chance to work with world-leading enterprises within the manufacturing industry.
• Make a Difference – Drive customer success for global enterprise clients and be part of shaping their digital transformation.
• Collaborate and Grow – Join our diverse team of eight people, where we all have different backgrounds, experiences, and competences. We value trust, innovation, and engagement. Your success is our success.

Location for the position: Karlsruhe- Baden-Württemberg or Stockholm, Sweden

The recruitment process consists of

1. Screening call with Talent Acquisition Partner
2. Business interview with Hiring Manager
3. Logical- & personality test
4. C-level interview
5. Reference check
6. Offer

Our Culture and Why You Belong
Collaborative, Engaged, Trustworthy, Customer-Oriented, Visionary—if these values resonate with you, we’d love to hear from you!

At Tacton, we celebrate diversity and strive to create an inclusive environment where everyone feels welcome. Our team consists of people from all over the world, and we know this diversity makes us stronger.

As an Equal Opportunity Employer, we’re committed to fostering an environment where everyone can thrive. With our comprehensive onboarding program, you’ll be set up for success from day one.

We look forward to your application—apply soon as we review candidates on a rolling basis.

About Tacton
Tacton is a leading Software as a Service company trusted by global manufacturers. We got started in the late 1990’s when six computer scientists figured out a revolutionary way to help Manufacturers overcome their most business-critical, product configuration challenges. Since those early days, we have grown to support global manufacturers seeking to thrive in a changing world.

We invite you to find out more about us @ www.tacton.com/about