Front Office Supervisor (m/f/d)

***Work permit for EU/Germany & German language skills are mandatory***

The Munich Marriott City West has been setting new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-art conference center, customized and first-class event needs are put into practice. The upscale concept includes the Italian restaurant & Vineria Assoluto with open show kitchen, the Assoluto Caffe and the Westhub Lounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace and MClub Lounge with panoramic views over the city, all the way to the Bavarian Alps. The hotel is located in the lively Westend, centrally located in the immediate vicinity of Munich's Old Town and within walking distance of the famous Oktoberfest grounds.

JOIN OUR HOTEL TEAM

.... as Front Office Supervisor (m/f/d) for the Munich Marriott Hotel City West!

Who we are looking for...

You are a passionate host and always keep an overview, even in the hustle and bustle of a hectic hotel day. You understand exactly what makes our guests tick, what they want and how we can inspire them. You structure your shift, are familiar with the systems and always support your colleagues when challenges arise. You also take on projects on your own responsibility and work closely with the front office management.

What your responsibilities are...

• You manage the shift procedures and keep the overview at the reception desk.
• Check-in and check-out are easy for you.
• You control the compliance with the processes, support the team and optimize the processes in consultation with the FO management.
• You train new employees and trainees.
• You take over your own projects.
• You are always thinking of new ways to inspire our guests - always keeping an eye on the overall hotel goals, brand standards and revenue targets.
• You are responsible for the smooth stay of our guests - from the moment of arrival to departure and beyond.
• You are no stranger to social media and regularly provide content for our marketing team.

That's what we want from you....

• You already have at least 2 years of experience as a front office employee in an upscale hotel.
• You want more responsibility and have already gained experience in managing a shift.
• Your creativity and willingness to implement your ideas is accompanied by your great sense of what guests want.
• Your strong awareness of quality and your high standards show in everything you do.
• You are a communication talent with very good German and English skills.
• Your winning appearance, your can-do attitude and hands-on mentality are a natural part of your personality.
• Your professionalism paired with your self-confident appearance and charm inspire our guests every day.

And this is how we inspire you....

• An attractive, above-tariff remuneration for your flexible assignment in our hotel.
• Travel worldwide to our 9000+ hotels at great employee conditions ('Explore Rate') and let yourself be pampered - by the way, this also applies to your family, partner & parents, for example.
• Enjoy the culinary F&B offer in our 9000+ hotels with 20% discount.
• Extensive corporate benefits with lots of discounts for leisure activities and travel.
• 20% extra pay for your work on public holidays.
• We will pay you an allowance for the job ticket/Germany ticket.
• As a birthday boy or girl, you get an extra day off to celebrate your birthday with your loved ones.
• Christmas and vacation pay according to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year).
• Your retirement provision is important to us and we will pay you not the usual 16% but 20% as an employer's contribution on top of the regular Hogarente if you convert your own remuneration.
• Innovative training concepts that support you on your career path.
• Career opportunities and prospects in an international company.
• We offer you a wide range of free culinary delights in our staff restaurant.
• We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries, etc.... we can think of many reasons to celebrate you and your colleagues properly.
• Your health is one of our priorities, which is why we provide you with comprehensive company medical care.
• Tell us what we can do to make you happy! Each year, every employee gets to choose something from our elective benefits catalog. These could include
  • Membership subsidy for a sports & fitness provider.
  • Shopping Card.
  • Childcare subsidy.
  • Extra allowance for retirement insurance.

...and much more

(All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time).

Have we sparked your interest? Then apply here on MarriottCareers with your application documents as well as your salary expectations. If you have any questions, you can also contact us at RecruitingMunichCityWest@marriott.com. We look forward to hearing from you!

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first. We are committed to providing equal opportunity to individuals with a protected status, for example, disability or other legally protected status.

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