Front of House Agent (Crew Member)

As a Front of House Agent at Hotel Co 51, you are responsible for helping guests and creating positive experiences for them during their stay. During your shift, you have multiple roles – from Front Desk Attendant to Bartender and Chef – and you perform a number of different tasks.

If you work at the front desk, you help guests check in and out at the reception. You also promote and support the Moxy brand and the Marriott Bonvoy loyalty program to guests, and manage the hotel room inventories, bills and payments according to the regulations. Furthermore, you perform tasks at the bar or the Back of House. For example, you prepare various meals and beverages for the guests and serve them in a hospitable way. In addition, you clean, tidy, restock, take deliveries and organize the Back Of House areas: parts of, for example, the restaurant that guests will not interact with or see during their dining experience.

To work safely, you always follow all food safety, licensing, health and safety policies, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality. By doing this, you ensure that the hotel is well maintained and a welcoming place for guests.

During the shift, you usually work with three to five other Front of House Agents and your supervisor, the Front Office Supervisor/Shiftleader.

• Experience in hospitality is a plus
• Good knowledge of customer relations
• Willing to perform various hospitality related tasks
• Good command of the German and English language
• Venturous, humble, helpful and approachable

At Hotel Co 51, you get the opportunity to follow in-house training programs. There are also promotion and career opportunities in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

• Attractive salary above MTV
• Christmas allowance, holiday allowance
• 25 to 30 days of vacation (increases with length of service)
• 40-hour working hours per week
• Access to Marriott’s Digital Learning Zone and in-house training opportunities
• Pension Plan
• Access to our Moxy Gyms
• Access to different Rewards Programs by HotelCo51 & Marriott, such as Star of the Quarter
• Individual development plan with promotion and career path growth opportunities in the hotel and within the hotel group as well as cross-national experience opportunities through transfers
• Discovery night prior to your start in one of the properties
• Access to Marriott Employee Rates and Marriott Friends & Family rates in Marriott hotels across the world
• Access to corporate benefits discounts
• F&B discounts in the hotels