Finance Operations Manager (all genders)

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Finance Operations Manager (all genders)

City:  Cologne

Job Function:  Corporate Functions

Job Area:  Finance

Seniority Level:  Entry level

Date:  Jul 22, 2024

POSITION

We are looking for a Cologne based Finance Operations Manager (all genders) to join our team of dedicated professionals.

CHALLENGE

1. Generate and process invoices accurately and efficiently for products and services provided to clients to ensure timely revenue generation.
2. Manage and oversee the end-to-end resolution of customer claims and billing disputes to enhance customer trust and contribute to positive client experiences.
3. Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies.
4. Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution.
5. Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions.
6. Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution.
7. Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements.
8. Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review.
9. Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reduce errors.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Experience:
• Bachelor's degree in Finance, Business Administration, or a related field or comparable education.
• Experience as a Billing Specialist/Finance Operations Manager (in a related field), with a strong focus on customer claims and issue resolution.

Domain Expertise:
• Experience in SAP beneficial and preferably Navision are a plus.
• Demonstrated ability to analyze complex billing data, identify patterns, and develop strategic solutions for long-term issue resolution.
• Advanced proficiency in Microsoft Office suite, particularly Excel.

Problem-Solving and Creativity:
• Strong problem-solving and attention to detail.

Personal Attributes:
• Customer-oriented mindset with exceptional interpersonal and communication skills.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Language Skills:
• Fluent in German and English, with excellent written and verbal communication skills.

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.