Field Services Associate

Job Responsibilities

1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
2. Maintain daily performance of computer systems.
3. Walk customers through the problem-solving process.
4. Install, modify, and repair computer hardware and software.
5. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
6. Install computer peripherals for users.
7. Respond in a timely manner to service issues and requests.

Qualifications

1. Bachelor’s degree in Computer Science, IT Engineering, or Technology.
2. Strong computer skills and the ability to troubleshoot and diagnose problems.