Event OperationsDelivery Manager - Maternity Cover

We're looking for an Event Operations Manager to join our Event Delivery team for a 12-month contract. You'll be part of a dynamic environment managing multiple events and ensuring consistent high-quality delivery.

What You'll Do

Event Delivery (65%)

• Manage sponsor and exhibitor relationships
• Create online exhibitor manuals and update floor plans
• Coordinate sponsor logos and registration
• Respond to inquiries within 24 hours
• Communicate effectively with sponsors, exhibitors, and internal teams
• Collaborate with Account Management on commercial opportunities
• Project manage various aspects of in-person events including:

Evening Events

• Signage (digital and printed)
• Catering
• Delegate travel
• Deliver EBD Academy training courses
• Manage temporary staff
• Ensure timely task completion and budget adherence
• Attend preparation visits and events for onsite support

Collaboration and Best Practices (15%)

• Work closely with internal teams to build strong relationships
• Promote inclusive behaviors across the team
• Provide excellent customer service to brand teams

Health & Safety Partnerships and Sustainability (10%)

• Implement H&S Operating Model and Incident Management Frameworks
• Advance our Faster Forward sustainability agenda
• Manage spend categories to mitigate attrition risk

Planning and Budgeting (10%)

• Submit event costs on time
• Code invoices and expenses

Qualifications: What You'll Bring

• Experience in B2B / B2C events or international hospitality event planning
• Track record of delivering world-class live events and experiences
• Strategic and operational capabilities
• Commercial acumen and ability to meet KPIs
• Strong project management skills in fast-paced environments
• Budget management and forecasting experience
• Tech-savvy mindset
• Attention to detail and excellent communication skills
• Sustainability knowledge and goal-delivery experience
• Positive solution-oriented attitude
• Customer-focused approach

Location and Language

Based in Germany with remote work options. Fluency in German and English is essential.

Success Metrics

Your success will be measured by delivering high-quality, cost-effective, and sustainable event experiences, meeting agreed KPIs and improving customer satisfaction and NPS scores.

Join us in creating exceptional events that connect people and drive industries forward!

Additional Information:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more
• Recognition for great work with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in, and help make things happen. If it sounds like a match and you have most, although not all, of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

Remote Work:

Key Skills

Marketing, Catering, Organizational skills, Hospitality Experience, Management Experience, HubSpot, Event Planning, Events Management, Project Management, Event Marketing, Leadership Experience, Negotiation