Enterprise Community Manager

Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.

Job Description
The Enterprise Community Manager position is a full-time employment opportunity within Motorola Solutions. The role is responsible for several aspects of the employee experience, including engagement, communication/collaboration, and productivity.

The Enterprise Community Manager role is centered in our employee community/social intranet, and includes the maintenance & support of the community platform. This person will also champion the use of other tools and services that our global workforce uses daily to help employees connect with one another and the information they need, as well as help design and maintain Generative AI support tools. This role will help to maximize the value of our full technology suite for strategic communications, knowledge management, collaboration, and employee satisfaction.

Scope of Responsibilities / Expectations

1. Own day to day operations of the social intranet platform.
2. Drive a balance of user-generated content, member conversations, and peer-to-peer support/networking.
3. Champion the total employee experience, taking care to welcome new employees, help them build connections, and guide them to the best technology for their needs.
4. Advocate and foster collaboration across the whole ecosystem of IT and business tools.
5. Develop strategies to help foster cross-functional collaboration.
6. Engage with the community in content development, discussion seeding, chats, and video.
7. Develop and manage appropriate use guidelines in accordance with MSI policies to ensure a safe environment.
8. Build and analyze the community metrics including qualitative and quantitative measurements. Include data from Google Analytics, community metrics data, user polls/surveys, and other measurement tools. Provide insights gained to Communications and Editorial teams and evolve community strategies to improve member sentiment and community engagement to achieve business goals.
9. Stay engaged with external professional community management networks, regularly benchmarking community usability, industry best practice, and new trends with an eye towards improving and evolving our Digital Transformation.
10. Help define engagement and collaboration best practices, & build and deliver training to develop internal expertise.

Desired Background/Knowledge/Skills

1. Passion for Community and the Digital Workplace: You have a passion for achieving internal client service excellence and the creative ways these social tools can be used to build relationships, engage with a company's customers, partners and prospects to drive mutual business value.
2. Business Strategist: You understand that clear business objectives are the key to driving success. You know how to envision community goals, present the goals and business case with conviction and build cross-functional, executive and stakeholder commitment. You have a demonstrated ability to work with executives who lead a complex organization.
3. Curious and Innovative: You are continually curious, exploring new ideas without specific instruction. You can easily translate the business value of new trends for the community. You can also balance innovation with necessary doses of realism and pragmatism, knowing how to work effectively with given tools, processes or resources.
4. Relationship Builder and Network Connector: You have a strong external professional network of your own of like-minded community managers from which you can draw inspiration, tips and benchmark best practices. Equally, you effectively build and nurture relationships with customers, prospects, colleagues, staff and executives at all levels of the organization.
5. Measuring Results: You understand the breadth and depth of social analytics and are able to effectively deliver regular dashboards measuring business outcomes and marketing ROI. Equally, you know how to analyze and spot trends and adjust plans to keep programs on target.
6. Engagement Manager: You know engagement is not just about content consumption. You have put effective strategies in place to drive member participation and interaction. You also know how to listen and be visible in the community without being the dominating voice.
7. Leadership Skills: You know community management is not just facilitating and moderating the community content. You have sharp customer service, leadership and conflict resolution skills and know how to respond to positive and controversial feedback from fans and preventing crises. You are comfortable leading meetings knowing when to use influence and persuasion skills and how to work across boundaries within a company.
8. Community Advocate and Influencer Program Leader: You know vibrant, successful communities have one thing in common: passionate, involved and engaged advocates and influencers. You have a proven track record in building community advocate programs that encourage, recognize and reward advocates/influencers for their leadership, involvement, and contribution back to the community.
9. Communication Skills: You are able to deliver well-crafted communications such as presentations, emails, talking points, user guides, and other written documents, and facilitate discussions within the community.
10. Knowledge Management: You understand that a successful online community both creates and curates knowledge, and relies on clear and strategic information architecture.
11. Technical Skills: Familiarity with APIs, scripting languages, website administration, business intelligence (BI) tools (e.g., Tableau) are a plus.

Basic Requirements
Understanding and application of Intranet, Social Business, Digital Workplace principles, concepts, practices, and standards.
Knowledge of virtual communities and employee social networking industry practices.
Familiarity with Google G-Suite (GMail, Drive, etc).
Experience with one or more Enterprise Collaboration tools (such as Jive Software, LumApps, Igloo, etc).
Bachelor's degree in Information Technology, Marketing, Sociology, Human Dynamics, Journalism, English, Business Administration, or other similar field of study.

Travel Requirements
Under 10%

Relocation Provided
None

Position Type
Experienced

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [Confidential Information].