Customer Support Officer - Ocean Export (Mandarin)

Customer Support Officer - Ocean Export (Mandarin)

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

The opportunity:

1. Enter data according to the Export Standard Operating Procedure.
2. Create Quick Booking according to the Booking confirmation in Cargo Wise system.
3. Responsible to register Consol and proceed with issuance of Shippers instruction.
4. Respond to queries for information and access relevant files.
5. Check completed work for accuracy and proactively communicate with stakeholders via email.
6. Keeping sensitive customer or company information confidential.

What you'll need to succeed

1. Experience in Freight Forwarding and Shipping industry.
2. Export Experience in Freight Forwarding.
3. Proven data entry working experience.
4. Familiarity with MS Office.
5. Proficiency in both spoken and written English and Mandarin.
6. Minimum with Diploma in any related field or equivalent.

What moves you

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.