Process Improvement Specialist - Engagement and Communications, EUSC Process Excellence

This role can be based in one of our EU offices across the UK, Spain, or Germany.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a large-scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for engagement, communications and innovating?

The EU Sort Center (EUSC) Process Excellence team is seeking a highly skilled and motivated member as a Process Expert- Visuals and Engagement to help develop a world class middle mile process that delivers goods on time at the best cost. This position will support Amazon transportation and drive operational excellence and project management across the entire EUSC network. A successful candidate will have experience managing large and complex projects and bias for action needed in a startup environment. The role requires approximately 15% travel within EU.

Key job responsibilities

1. Design and roll out standardized site entrance modules across ATS to align to the six tenets of Safety, People, Customer, Innovation, Sustainability and Community. This will involve designing the ‘look and feel’ of the site entrance and providing all the resources for roll out.
2. Work with Operations Internal Communications (OIC) team to educate operational associates and senior leadership on the vision, mission and overall standardization effort by providing the site resources in the form of Start of Shift briefs, announcements, and engagement corner materials. Partner with OIC to measure the impact on communications and identify opportunities to improve.
3. Integrate communication and engagement standard work activities into the correct under the roof standard work role.
4. Launch and manage a standardization engagement and communication program, EU ATS All- STAR ‘Standardization To Achieve Results’. This will involve planning engagement activities across the EU ATS network to promote the standardization program.
5. Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customer.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Minimum Requirements

1. A degree in business, communications, marketing or similar field
2. Relevant experience working in communications projects, project management or management consulting role
3. Relevant experience in project management or management consulting including handling multiple ongoing projects
4. Relevant experience of communicating with a wide range of stakeholders
5. Fluency in English
6. Experience in digital marketing and branding
7. Experience leading large scale communications events and programs

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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