Account Manager (m/w/d)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

You’re excited about this opportunity because you will…

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding, which includes:
  • Be familiarised with building Account Plans and conducting QBRs with your merchants.
  • Strong analysis of portfolio performance and frequent quality & satisfaction checks.
  • Provide data-driven, analytical after-sales support to improve our merchants' performance.
  • Build strong client relationships, through regular communication.
  • Report on the status of accounts.
  • Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.

What we offer

• Cool office in Cologne.
• Independent work in a dynamic, international team.
• A fast-growing tech company with many career opportunities.
• Attractive salary package.
• Discount on Wolt orders.
• Modern work equipment.
• Various soft drinks, coffee, and fruits in the office.
• Urban Sports Club membership subsidy.
• Weekly all-hands meetings and regular team events.
• Flexible working hours policy + 30 days of paid vacation.

Qualifications

• 3-4 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the company’s KPIs and financial targets.
• Strategic mindset: you know how to prioritise and manage your accounts with an individualised short and long-term approach.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making.
• Sales oriented mindset with strong (verbal and written) communication skills with an ability to build relationships.
• Good time-management skills with a problem-solving attitude.
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• High sense of ownership and proactivity.
• SQL knowledge.
• Advanced Microsoft Excel / Google Sheets knowledge.
• Fluent in German and excellent English skills.

It’s even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries.
• Experience from working with a CRM system.
• Experience with content creation, editing, or marketing.
• Experience with Google Workspace.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!