Junior Account Manager (m,f,x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Are you passionate about building strong relationships and driving meaningful growth through exceptional service? Do you have a proactive attitude, analytical mindset, and a talent for strategic thinking? If so, we’d love to hear from you!

Join our SMB Account Management Team and be part of one of Europe’s fastest-growing companies, shaping how we empower local communities across South Germany.

Role Background

The Account Management team is at the core of Wolt’s mission. As a Junior Account Manager, you’ll play a vital role in helping our restaurant partners succeed on our platform. You’ll learn the ins and outs of operations, marketing, logistics, and product management to drive sustainable growth for our partners.

You’ll gain hands-on experience working with cross-functional teams, such as Marketing, Operations, and Sales, as well as Senior Leadership, making this the perfect role to launch your career in Account Management at Wolt.

Our humble expectations

• Fluent in German, conversational in English

• 1+ years of experience in Account Management, Sales, Project Management, Consulting, or Marketing

• Ability to deliver results in a fast-paced environment

• Strong communication skills, with an ability to build trust and adapt to different audiences

• Proactive, with a strong sense of ownership and a problem-solving mindset

• Basic proficiency in MS Excel/Google Sheets; familiarity with analytics tools is a plus

Qualifications

You’re excited about this opportunity because you will…

• Build and manage relationships with restaurant partners at scale: Be the go-to person for your portfolio of partners, ensuring they feel supported and engaged.

• Drive performance and growth: Use datapoints from various sources to identify opportunities to accelerate your partners’ businesses, and improve the value of our platform.

• Deliver outstanding partner experiences: Keep restaurant partners informed, engaged and happy utilizing various communication channels, from whatsapps to in-person visits.

• Promote Wolt’s services: Introduce partners to new features, campaigns, and services such as Wolt+, Ads, and Promotions.

• Conduct market research: Stay up-to-date on industry trends and share insights to help shape strategies.

Additional Information

What we offer

• Cool office in the heart of Frankfurt
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation